Jucy campervan rentals usa – usa rv rental companies
JUCY Rentals is one of America’s newest and freshest campervan hire companies and is adding some colour to the highways with their fleet of green and purple wheels. Since 2001, JUCY has been one of Australasia’s fastest growing campervan rental companies and they are now bringing their distinctive flavour, style and service to the USA.
JUCY believes it is all about YOU, the customer. They take the slogan “Be JUCY, live JUCY, rent JUCY” and add a new dimension to it by ensuring that YOU get the best deal in terms of quality, price and service when you hire a JUCY campervan to tour the USA.
With branches in Los Angeles, Las Vegas and San Francisco, JUCY gives you the option to collect and return vehicles from any of these locations, depending on what suits your travel plans best.
JUCY’s ‘Champ’ vehicles have a brand new fit out in 2012 and have all the modern features of a small RV, with a minivan base that makes them zippy and easy to drive. JUCY is giving you the chance to do the big American Roadtrip in style!
Jucy Campervan Rentals USA Rental Terms
Important information about your rental
On arrival you will be required to sign a rental agreement with the operators of Jucy Rentals Campervan Hire USA. The full details of the Jucy rental contract will and do apply. Below is a summary of Jucy’s terms and conditions, all rates quoted are in US dollars.
Definitions
The following definitions apply for the Terms and Conditions for Jucy Rentals.
- The Supplier means the operator of Jucy Rentals Campervan HIre USA.
- The Client is also referred to as the hirer(s), renter(s) or customer(s).
DEPOSIT AND PAYMENT
A non refundable booking deposit is required to secure your motorhome booking. The exact amount is detailed in the breakdown of pricing.
Full payment by customer must be made 35 days prior to pick-up of vehicle. Last minute bookings: payment is due immediately.
CANCELLATION FEES
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
• If the booking is cancelled 25 days or more prior to the pick up date, no further charge applies
• If the booking is cancelled 4 – 24 days prior, 20% of the total booking value will be charged
• If the booking is cancelled within 3 days or on the day of pick up or is a NO SHOW, 100% of the total booking value will be charged
No refund can be given for early returns.
AMENDMENT POLICY
The first booking amendment will incur no charge. Any subsequent changes are charged at $25 per change request.
TRAVEL INSURANCE:
JUCY strongly recommends the renter purchases a comprehensive travel insurance policy prior to travel in the USA through a reputable provider.
RENTAL CHARGES:
Rental Charges are calculated on a ‘per night’ basis.
MINIMUM RENTAL PERIOD:
Minimum hire periods apply and are subject to change
ONE WAY RENTALS:
One way rentals are available between all JUCY Rental Offices. The following one way fee will apply if confirmed in advance: $175. All one-way rentals require prior approval.
MILEAGE:
Unlimited mile packages, 500 mile packages and 100 miles per night packages are available at extra cost.
All mileage packages must be prepaid before departure. There is no refund for any unused miles. Excess miles are charged at $0.25 per mile upon return of vehicle.
PAYMENT AT RENTAL OFFICES:
For security reasons, JUCY will only allow accepted credit or debit cards for rental charges, paid on vehicle pick up or drop off. Cash payments will not be accepted at rental offices.The Bond on the vehicle is only payable at pick-up by Credit Card, there is no exception to this condition.
CREDIT CARDS:
JUCY only accept Visa, MasterCard and American Express.
MANDATORY FEES
• Early Departure Fee $55 (1st April 2017 – 31st October 2017)
• Early Departure Fee $30 (1st November 2017 – 31st March 2018)
• Late Return Fee $55 (1st April 2017 – 31st October 2017)
• Late Return Fee $30 (1st November 2017 – 31st March 2018)
• One-way Fee $175
ADMINISTRATION FEES / TAXES:
Please note a 10% surcharge is added to all rental charges to cover US sales tax, levies and administration fees
EXCHANGE RATE / CURRENCY VARIATIONS:
All credit card transactions are conducted in US Dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. JUCY do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.
DRIVER LICENCE
Drivers must hold a valid Driver Licence in English, or have a certified English translation.
A current and full motor vehicle driver’s license is required. If the driver’s license is not in the English language then an international driver’s license is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s license must have been held for at least one year and be valid for the whole length of the rental. The original driver’s license must be shown at time of pick up when the driver is present. Drivers must be 21 years of age or over.
VEHICLE CONSULTATION
On pick up of the vehicle Jucy staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.
VEHICLE PICK UP & RETURN
Offices are open Monday to Friday 9am – 4:30pm and Saturday 9am – 12pm.
The office is closed on Sundays.
JUCY is closed on the following public holidays. No pickups or returns on these days:
• Easter Sunday
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day
• New Years Day
VEHICLE PICK UP
Vehicles can be picked up Monday to Friday between 1pm – 3pm. An ‘Early Departure’ can be arranged if the desired pick up time is between 9am – 12:59pm. An Early Departure Fee will apply. On Saturdays, vehicles must be picked up between 9am – 11am, no vehicles can be picked up outside of these hours.
VEHICLE RETURN
Vehicles must be returned Monday to Friday between 9am – 11:00 am. A ‘Late Return’ can be arranged if the desired return time is between 11:01 am – 3pm. A Late Return Fee will apply. On Saturdays, vehicles must be returned between 9am – 11am.
Afterhours drop offs can be arranged with JUCY Staff on a case by case basis.
Customers should be advised to return the vehicle allowing plenty of time to transfer to the airport. Customers should also allow for wait times for the next available transport as well as adverse traffic conditions.
DROP OFFS AND EXTENSIONS
Extensions are charged at the current nightly rate and are paid directly to JUCY.
If the customer wishes to change the drop off location or extend the rental whilst on hire, they first must obtain authorisation from our Sales hub.
Changes to the drop off location and rental extensions are subject to availability. The extra cost of an extended rental must be paid by credit card direct to JUCY at the time of extension.
TRAVEL RESTRICTIONS
JUCY reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.
JUCY vehicles are not allowed in any underground parking structures, parking garages or drive thrus to prevent overhead damage.
Death Valley and other desert areas: Vehicles are not allowed to operate in Death Valley and other desert areas during 15 July to 15 September due to extremely high temperatures which can cause system failures. At other times, clients visit these areas at their own risk and are thus responsible for all recovery and other charges. During certain periods these areas are not habitable and could pose a danger to the driver and passengers.
Mexico, Alaska, Yukon and Northwest Territories & Newfoundland: Travel to Mexico, Alaska, Yukon and Northwest Territories & Newfoundland is strictly prohibited.
Burning Man Festival: JUCY requires prior notification of attending Burning Man Festival. Travel to the Burning Man Festival will incur a $700 supplement, hirers are required to thoroughly clean the vehicle and remove all desert dust before returning. Additional cleaning fees may be applied upon return of the vehicle if excessive desert dust remains.
JUCY now offers up to $350 back on the customers return if your JUCY vehicle meets our cleaning standards, the customer will be given information on how clean we expect the vehicle to be upon pick-up. A JUCY Crew member will assess the vehicle on drop off and credit the customer’s credit card should they meet the requirements.
VEHICLE CATEGORY:
Vehicles cannot be requested by make or model, only by vehicle category.
LIMIT OF LIABILITY:
In the event of no alternative vehicle being available to the renter JUCYs liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
IMPORTANT:
JUCY reserve the right to refuse any rental at our discretion.
CUSTOMER OBLIGATIONS
No animals (except service dogs) are permitted in the vehicles. No smoking in or around the vehicle. A cleaning fee of up to $500 may be charged.
INSURANCE TERMS
PROPERTY DAMAGE
The renter is responsible for up to the amount of $1500 (depending on insurance option taken) for the cost of damage to the rental vehicle.
Accidents must be reported immediately. The renter is also responsible for the cost of damage for the period the vehicle is unavailable due to repairs. The liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to JUCY, not at the completion of the rental period. In addition to the liability, an administration fee will be charged per claim.
BASIC VEHICLE COVER & STATUTORY LIABILITY
The excess is $1500. A bond of $1500 is pre authorised at the time of collection of the vehicle. Basic Statutory limits for liability and property damage is included in the nightly rate. These are very low and we recommend taking out the SLI cover to protect you against 3rd party claims.
COLLISION DAMAGE WAIVER (CDW)
The excess is $0. A bond of $500 is pre authorised at the time of collection of the vehicle. Our CDW also covers one windshield and up to two tyres.
SUPPLEMENTARY LIABILITY INSURANCE (SLI)
The excess is $1500. A bond of $1500 is pre authorised at the time of collection of the vehicle. Our SLI includes liability cover of up to $1,000,000.
COLLISION DAMAGE WAIVER & SUPPLEMENTARY LIABILITY INSURANCE
The excess is $0. A bond of $500 is pre authorized at the time of collection of the vehicle. Our CDW covers one windshield and up to two tyres. It also covers SLI liability of up to $1,000,000.
REPAIRS:
Any vehicle service expense over $75 requires a call to the JUCY Freephone. If the cost is under $75 clients may have the service completed, but must keep the receipt for reimbursement.
INFRINGEMENTS AND ADMINISTRATION FEES:
The renter is responsible for paying the charging authorities for all parking citations, tolls, fines for toll evasion and other fees, fines and penalties assessed against the renter, JUCY, or the vehicle during this rental. In addition to these costs, there will be a $50 claims administration fee for all claims that are processed by JUCY in the USA.
A damage administration fee of $75 will be applied for processing each damage claim. This fee applies to all damage claims regardless of whether the hirer elects to use JUCY Excess Reduction Cover or has made their own travel insurance arrangements.
U.S and Canadian Residents:
If customer is a U.S or Canadian Resident with a valid driver licence from either country and they have automobile insurance that provides full coverage for rental vehicles (including minivans) they may have coverage for our campas. Please have customer check with their insurance company prior to pick up of the rental vehicle. Please note Jucy’s CDW and SLI options and the customer will be responsible for making a claim through the insurance company. The customer will have to supply Jucy with their insurance information at the time of vehicle collection.
BOND
If the JUCY CDW insurance option has not been selected there is a bond of $1500. If the JUCY CDW has been selected, a bond of $500 will apply. At the time that the customer collects the vehicle JUCY will pre authorise the customer’s credit card for the bond.
For security reasons, only a credit card can be used to provide a bond. The credit card holder must be present and able to sign for the bond upon the vehicle collection. If there is damage to the vehicle upon its return, the bond will be used to cover the cost of such damage up to the amount of the relevant liability. If the terms of the Rental Contract are breached and the bond is insufficient to cover the damage then any extra cost will be charged.
FULL RESPONSIBILITY:
At all times the renter is responsible for:
• Damage caused where the terms of Rental Contract have been breached;
• Damage caused by negligence;
• Damage caused to the Vehicle in any way by part or total water submersion or salt water;
• Damage caused due to a single vehicle roll over;
• Damage caused to the Vehicle by the renter’s willful conduct
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic;
• Damage or loss caused to any personal belongings;
• Damage caused due to use of incorrect or contaminated fuel;
• Damage to roof vent, overhead or underbody of the Vehicle.
Rates/Terms/Conditions:
Are correct at time of print and are subject to change without notice.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier’s terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
Jucy Campervan Rentals USA Rental Terms for travel between 01-Apr-2017 and 31-Dec-2019
Important information about your rental
On arrival you will be required to sign a rental agreement with the operators of Jucy Rentals Campervan Hire USA. The full details of the Jucy rental contract will and do apply. Below is a summary of Jucy’s terms and conditions, all rates quoted are in US dollars.
Definitions
The following definitions apply for the Terms and Conditions for Jucy Rentals.
- The Supplier means the operator of Jucy Rentals Campervan HIre USA.
- The Client is also referred to as the hirer(s), renter(s) or customer(s).
DEPOSIT AND PAYMENT
A non refundable booking deposit is required to secure your motorhome booking. The exact amount is detailed in the breakdown of pricing.
Full payment by customer must be made 35 days prior to pick-up of vehicle. Last minute bookings: payment is due immediately.
CANCELLATION FEES
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
• If the booking is cancelled 25 days or more prior to the pick up date, no further charge applies
• If the booking is cancelled 4 – 24 days prior, 20% of the total booking value will be charged
• If the booking is cancelled within 3 days or on the day of pick up or is a NO SHOW, 100% of the total booking value will be charged
No refund can be given for early returns.
AMENDMENT POLICY
The first booking amendment will incur no charge. Any subsequent changes are charged at $25 per change request.
TRAVEL INSURANCE:
JUCY strongly recommends the renter purchases a comprehensive travel insurance policy prior to travel in the USA through a reputable provider.
RENTAL CHARGES:
Rental Charges are calculated on a ‘per night’ basis.
MINIMUM RENTAL PERIOD:
Minimum hire periods apply and are subject to change
ONE WAY RENTALS:
One way rentals are available between all JUCY Rental Offices. The following one way fee will apply if confirmed in advance: $175. All one-way rentals require prior approval.
MILEAGE:
Unlimited mile packages, 500 mile packages and 100 miles per night packages are available at extra cost.
All mileage packages must be prepaid before departure. There is no refund for any unused miles. Excess miles are charged at $0.25 per mile upon return of vehicle.
PAYMENT AT RENTAL OFFICES:
For security reasons, JUCY will only allow accepted credit or debit cards for rental charges, paid on vehicle pick up or drop off. Cash payments will not be accepted at rental offices.The Bond on the vehicle is only payable at pick-up by Credit Card, there is no exception to this condition.
CREDIT CARDS:
JUCY only accept Visa, MasterCard and American Express.
MANDATORY FEES
• Early Departure Fee $55 (1st April 2017 – 31st October 2017)
• Early Departure Fee $30 (1st November 2017 – 31st March 2018)
• Late Return Fee $55 (1st April 2017 – 31st October 2017)
• Late Return Fee $30 (1st November 2017 – 31st March 2018)
• One-way Fee $175
ADMINISTRATION FEES / TAXES:
Please note a 10% surcharge is added to all rental charges to cover US sales tax, levies and administration fees
EXCHANGE RATE / CURRENCY VARIATIONS:
All credit card transactions are conducted in US Dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. JUCY do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.
DRIVER LICENCE
Drivers must hold a valid Driver Licence in English, or have a certified English translation.
A current and full motor vehicle driver’s license is required. If the driver’s license is not in the English language then an international driver’s license is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s license must have been held for at least one year and be valid for the whole length of the rental. The original driver’s license must be shown at time of pick up when the driver is present. Drivers must be 21 years of age or over.
VEHICLE CONSULTATION
On pick up of the vehicle Jucy staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.
VEHICLE PICK UP & RETURN
Offices are open Monday to Friday 9am – 4:30pm and Saturday 9am – 12pm.
The office is closed on Sundays.
JUCY is closed on the following public holidays. No pickups or returns on these days:
• Easter Sunday
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day
• New Years Day
VEHICLE PICK UP
Vehicles can be picked up Monday to Friday between 1pm – 3pm. An ‘Early Departure’ can be arranged if the desired pick up time is between 9am – 12:59pm. An Early Departure Fee will apply. On Saturdays, vehicles must be picked up between 9am – 11am, no vehicles can be picked up outside of these hours.
VEHICLE RETURN
Vehicles must be returned Monday to Friday between 9am – 11:00 am. A ‘Late Return’ can be arranged if the desired return time is between 11:01 am – 3pm. A Late Return Fee will apply. On Saturdays, vehicles must be returned between 9am – 11am.
Afterhours drop offs can be arranged with JUCY Staff on a case by case basis.
Customers should be advised to return the vehicle allowing plenty of time to transfer to the airport. Customers should also allow for wait times for the next available transport as well as adverse traffic conditions.
DROP OFFS AND EXTENSIONS
Extensions are charged at the current nightly rate and are paid directly to JUCY.
If the customer wishes to change the drop off location or extend the rental whilst on hire, they first must obtain authorisation from our Sales hub.
Changes to the drop off location and rental extensions are subject to availability. The extra cost of an extended rental must be paid by credit card direct to JUCY at the time of extension.
TRAVEL RESTRICTIONS
JUCY reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.
JUCY vehicles are not allowed in any underground parking structures, parking garages or drive thrus to prevent overhead damage.
Death Valley and other desert areas: Vehicles are not allowed to operate in Death Valley and other desert areas during 15 July to 15 September due to extremely high temperatures which can cause system failures. At other times, clients visit these areas at their own risk and are thus responsible for all recovery and other charges. During certain periods these areas are not habitable and could pose a danger to the driver and passengers.
Mexico, Alaska, Yukon and Northwest Territories & Newfoundland: Travel to Mexico, Alaska, Yukon and Northwest Territories & Newfoundland is strictly prohibited.
Burning Man Festival: JUCY requires prior notification of attending Burning Man Festival. Travel to the Burning Man Festival will incur a $700 supplement, hirers are required to thoroughly clean the vehicle and remove all desert dust before returning. Additional cleaning fees may be applied upon return of the vehicle if excessive desert dust remains.
JUCY now offers up to $350 back on the customers return if your JUCY vehicle meets our cleaning standards, the customer will be given information on how clean we expect the vehicle to be upon pick-up. A JUCY Crew member will assess the vehicle on drop off and credit the customer’s credit card should they meet the requirements.
VEHICLE CATEGORY:
Vehicles cannot be requested by make or model, only by vehicle category.
LIMIT OF LIABILITY:
In the event of no alternative vehicle being available to the renter JUCYs liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
IMPORTANT:
JUCY reserve the right to refuse any rental at our discretion.
CUSTOMER OBLIGATIONS
No animals (except service dogs) are permitted in the vehicles. No smoking in or around the vehicle. A cleaning fee of up to $500 may be charged.
INSURANCE TERMS
PROPERTY DAMAGE
The renter is responsible for up to the amount of $1500 (depending on insurance option taken) for the cost of damage to the rental vehicle.
Accidents must be reported immediately. The renter is also responsible for the cost of damage for the period the vehicle is unavailable due to repairs. The liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to JUCY, not at the completion of the rental period. In addition to the liability, an administration fee will be charged per claim.
BASIC VEHICLE COVER & STATUTORY LIABILITY
The excess is $1500. A bond of $1500 is pre authorised at the time of collection of the vehicle. Basic Statutory limits for liability and property damage is included in the nightly rate. These are very low and we recommend taking out the SLI cover to protect you against 3rd party claims.
COLLISION DAMAGE WAIVER (CDW)
The excess is $0. A bond of $500 is pre authorised at the time of collection of the vehicle. Our CDW also covers one windshield and up to two tyres.
SUPPLEMENTARY LIABILITY INSURANCE (SLI)
The excess is $1500. A bond of $1500 is pre authorised at the time of collection of the vehicle. Our SLI includes liability cover of up to $1,000,000.
COLLISION DAMAGE WAIVER & SUPPLEMENTARY LIABILITY INSURANCE
The excess is $0. A bond of $500 is pre authorized at the time of collection of the vehicle. Our CDW covers one windshield and up to two tyres. It also covers SLI liability of up to $1,000,000.
REPAIRS:
Any vehicle service expense over $75 requires a call to the JUCY Freephone. If the cost is under $75 clients may have the service completed, but must keep the receipt for reimbursement.
INFRINGEMENTS AND ADMINISTRATION FEES:
The renter is responsible for paying the charging authorities for all parking citations, tolls, fines for toll evasion and other fees, fines and penalties assessed against the renter, JUCY, or the vehicle during this rental. In addition to these costs, there will be a $50 claims administration fee for all claims that are processed by JUCY in the USA.
A damage administration fee of $75 will be applied for processing each damage claim. This fee applies to all damage claims regardless of whether the hirer elects to use JUCY Excess Reduction Cover or has made their own travel insurance arrangements.
U.S and Canadian Residents:
If customer is a U.S or Canadian Resident with a valid driver licence from either country and they have automobile insurance that provides full coverage for rental vehicles (including minivans) they may have coverage for our campas. Please have customer check with their insurance company prior to pick up of the rental vehicle. Please note Jucy’s CDW and SLI options and the customer will be responsible for making a claim through the insurance company. The customer will have to supply Jucy with their insurance information at the time of vehicle collection.
BOND
If the JUCY CDW insurance option has not been selected there is a bond of $1500. If the JUCY CDW has been selected, a bond of $500 will apply. At the time that the customer collects the vehicle JUCY will pre authorise the customer’s credit card for the bond.
For security reasons, only a credit card can be used to provide a bond. The credit card holder must be present and able to sign for the bond upon the vehicle collection. If there is damage to the vehicle upon its return, the bond will be used to cover the cost of such damage up to the amount of the relevant liability. If the terms of the Rental Contract are breached and the bond is insufficient to cover the damage then any extra cost will be charged.
FULL RESPONSIBILITY:
At all times the renter is responsible for:
• Damage caused where the terms of Rental Contract have been breached;
• Damage caused by negligence;
• Damage caused to the Vehicle in any way by part or total water submersion or salt water;
• Damage caused due to a single vehicle roll over;
• Damage caused to the Vehicle by the renter’s willful conduct
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic;
• Damage or loss caused to any personal belongings;
• Damage caused due to use of incorrect or contaminated fuel;
• Damage to roof vent, overhead or underbody of the Vehicle.
Rates/Terms/Conditions:
Are correct at time of print and are subject to change without notice.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier’s terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.
