El monte rv market – USArv rental companies

El Monte RV is America’s premier nationwide RV rental company. The company was founded in 1970 by Ken Schork in the town of El Monte, California. Since then the company has grown to become one of the largest RV rental companies in the world. El Monte RV has locations throughout the United States, and is known worldwide for its commitment to quality products and service.

The company is represented by several hundred wholesale travel companies and thousands of travel agents throughout the world. Approximately half of the company’s rental business comes from overseas travelers who fly in to various cities throughout the U.S.

El Monte RV’s other divisions sell its used rental RV’s, and rent production trailers and fifth wheels to the entertainment industry.

El Monte RV Advantages:
• Celebrating 40 years of providing quality motor home vacations.
• 17 locations nationwide at the most important gateway cities.
• Over 1800 quality motor homes.
• Eight vehicle types available – from the economical C22 to the luxurious AB35.
• Large selection of PREMIUM slide-out vehicles: CS25, CS30, FS31, AF34 & AB35.
• The AF34 – Family Sleeper with bunk beds. And now also the FS31. Perfect for families!
• One-way rentals available between all locations. We’re the One-Way specialists!
• No surcharge for weekend or Monday & Friday pick-ups.
• Save One Day! Early pick up option (PAD) at our major locations – guaranteed on the road by 11 am.
• Open 7 days a week at most locations.
• GPS units available at most locations. Bookable in advance.
• TerraPass: El Monte RV is the only RV rental company to offer a Carbon-offset option! Ask us about it.
• Exclusive motor home supplier to many regional US Automobile Clubs (AAA); among them: CA, FL, GA, MO,NJ, NM, NV, TN, TX, UT and WA.

El Monte RV Market Rental Terms

Important Information About Your Rentals
On arrival, you will be required to sign a rental agreement with the operators of El Monte RV. Here is a summary of their terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for El Monte RV.

* The Supplier means the operator of El Monte RV
* The Client is also referred to as the hirer (s) or renter (s)

Payment
A non-refundable deposit will be taken from your nominated credit card at the time of booking confirmation. This percentage of the total fees will vary depending on the number of days your booking is placed before travel commencement.
The balance payment due will be deducted from your nominated credit card 45 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your card for the balance to be collected at least 45 days prior to your rental commencing. However, if you are booking within 45 days of travel, or you choose to book in a currency other than US$, the entire cost of the rental will be transacted from your nominated credit card at the time of booking confirmation.
Note on foreign currency bookings: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to US$.
Some charges may be payable directly to your rental station upon arrival, these will be itemized as such in your breakdown of pricing if and where applicable.

Standard Cancellation Policy
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, El Monte RV reserves the right to also impose the following Cancellation Fees depending on how far out from rental commencement cancellation occurs.
These are in addition to the forfeiture of your booking confirmation deposit:

Over 48 days prior to departure:                   No further charge
47 to 19 days prior to departure:                  $350
18 to 4 days prior to departure:                    $700
3 days prior to departure and no show       Full rental fee (including deposit already paid)

A further $200 cancellation fee applies for any canceled ONE WAY booking (ie. pick up and drop off locations are different), as the Supplier will need to relocate the vehicle to fulfill the next rental that vehicle is booked for.

Cancellation of Group Reservations: per booking
Over 92 days prior to departure a fee of $100
91 to 33 days prior to departure a fee of $200
32 days or less prior to departure a fee of $500

Travel insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases, this will cover any losses incurred if you are forced to cancel your booking.

Changes to reservations
– The first change is allowed at no charge.
– Subsequent changes to your reservation may be charged at $50 per change
– The following changes will result in a re-calculation of Value Rate. The rate will be calculated using the most current Value Rate and compared to the existing Value Rate the higher rate will be used.
Change of party name
Change of vehicle size
Change of departure location
Change in departure date
Cancellation and rebooking
Change in drop-off date
Change in one-way drop-off
– Once confirmed, the following changes will not affect the Value Rate:
Change in party size
Adding pre-paid items.

Long Term Rentals

• The maximum length of one rental is restricted to 40 nights.
• For requests 41 nights or longer, please contact International Reservations for a quote.
• A recalculation of applicable higher (or lower) Value Rate for rentals over 41 nights may be used.
• Cannot book 2 consecutive bookings if first booking is less than 40 nights.
• Customers may be required to accept charges for normal maintenance; examples include but are not limited to adding motor oil, transmission fluid or brake fluid; oil changes, tire rotation or tire replacement.

El Monte RV reserves the right to change, modify, add or remove terms, products, rates and seasons at any time and without notice or liability.

This quoted price includes:
– Unlimited generator use
– On-The-Road-Support
– Gasoline tanks are generally full at pick up and must be returned full or the difference will be estimated and the clients charged, or if not full the gasoline tank must be returned at the same level or the difference will be estimated and the clients charged.
– Rates are in US Dollars
– All rental days are calculated per night basis
– Rates are subject to change without notice

This quoted price does not include:
– Mileage. No free miles are included and are calculated at a rate of $0.32 – $0.39 cents per mile (depending on vehicle type) traveled at the end of your rental. You can also pre-purchase mileage packs at discounted rates on this website
– Mandatory charge: starter kit $39.95 per trip
– Limited Availability and between our “Fly/Drive” locations only. If available, there is a one-way drop fee due ranging from $250 to $750 depending on the distance between the rental offices involved.
– Contracts are subject to fees imposed by the State Governments, Environmental Impact fees, and Vehicle License fees (please read terms and conditions)
– Vehicle Incident Protection (VIP) and excess reduction options
– State sales tax (please read terms and conditions)
– Extra items like convenience kits and liability/excess reduction options if selected
– New Jersey Security Tax: Mandatory $5 / night for NYC pick ups.(Max. $140)
– Colorado Road Safety Program fee: Mandatory $2 / night for Denver pick ups. (Max. $90)
– One way fees
– Airport and hotel transfers
– Vehicles attending Burning Man: Unless vehicles are deemed returned in a spotless condition (which is at the discretion of the supplier), it can take around 2-3 days of cleaning at $50 per hour for vehicles attending Burning Man.

Security Deposit
There is a security deposit in an amount of $1000 (Alternative security deposit amounts and/or conditions may apply for certain unit types, special events, etc.) for all the motorhomes are required at the rental counter.
The security deposit is a verification and pre-authorization of available funds on customer’s credit card.
The pre-authorization is reversed at the time of return. The security deposit must be made with a major credit card. ATM/Debit Cards, Check Cards, Stored Value/Pre-paid Cards and Gift Cards are not accepted for payment of the security deposit. The security deposit hold is automatically released upon completion of the return contract provided that the rental vehicle is returned clean inside, undamaged and on time.

CHARGES:
Pre-Paid Nightly Rental Rates
At least a 3-night minimum is required for round-trip rentals. At least a 7-night minimum is required for one-way rentals. Certain Vehicles, Holidays and Special Events may require a longer rental period.
The Nightly Rental Rate includes Unlimited Generator Usage

Sales Tax: Taxes are due on all charges and vary depending on the pickup Location.

Pre-Paid Miles Packages
There are no miles included in the nightly rental rate. Mileage packages provide discounted miles that can be purchased before departure. There is no refund for unused mileage pre-purchased as part of a mileage package.

• Packages of 100 Miles are charged at a discounted price.
• Per mile, charge for additional miles traveled over pre-purchased allotment varies by unit type between 32 cents per mile and 39 cents per mile.
• Unlimited mileage option is offered for rentals of 14-nights or longer only.

Mandatory Charges
Starter Kit: $39.95 per trip
– Full tank of Propane: The Water Heater; Range (Stove) & Oven; Space Heater and the LPG Setting on the Refrigerator & Freezer run on LPG (Liquid Propane Gas).
– Prepared Tank with Toilet Chemicals (1 pack) and Tissue (1 roll)
– Electrical Power Cord
– A/C Adaptor
– Dumping and filling hoses
– Leveling blocks
The charge for the Starter kit will be added to your other rental charges and itemized separately in your breakdown of rental costs and services.

Drop Fees are due for One-Way Rentals. Limited Availability and between our “Fly/Drive locations only. If available, there is a one-way drop fee due.

Contracts are subject to fees imposed by the State Governments, Environmental Impact fees and Vehicle License fees (VLF): [These fees are not subject to sales tax]
– California VLF: $2.00 per night
– Nevada VLF: 3.5% of the nightly rental rate
– Texas VLF: $1.00 per night
– Florida VLF: $0.70 per night
– New Jersey VLF: $0.55 per night
– New Jersey State Rental Fee: $5.00 per night; 28-night maximum charge
– Virginia State Sanitation Fee: $20.00 per vehicle
– Pennsylvania P.T. Assistance. Fee: $2.00 per night
– Colorado Road Safety Program Fee: $2.00 per night; 45-night maximum charge
The above fees will be itemized in your rental breakdown where applicable

Housekeeping Options:
Kit items and quantities may vary by location. Items may be substituted without notice. Items are for rent and must be returned to rental locations.

Convenience Kit
Linens for Bed & Bath + Dishes & Utensils
Kitchen Kit
Cooking Ware + Sanitation Supplies
Important note:
– Kit items and quantities may vary by location. Items may be substituted without notice.
– Housekeeping kits are offered for rental at the DEN, DFW, IAD, LAS, LAX, MCO, MIA, NYC, ORD, PHX, SFO, SLC, SND and YVR offices only.

Pets:
Pets are allowed to travel in the motorhomes.
We no longer charge a Pet Fee, but the RV needs to be returned in its original condition.
The client is responsible for all pet-related damage.
Standard cleaning charges apply if necessary.
El Monte RV must be contacted a minimum of 7 days prior to pick up with pet transfer request. Transfer restrictions may apply due to the size of cage and / or luggage capacity of transfer van.

Insurance and Coverage Options (conditions and exclusions apply): Pre-Paid or Paid at Counter.

• Renter must present proof of automobile insurance applicable to the rental unit.
• Vehicle Incident Protection (VIP) reduces the Deductible to $1,000 Per Occurrence of accidental damage to the rental vehicle. VIP is $16 per night Pre-Paid or Paid at Counter.
• Rental Liability Insurance (RLI) acts as Primary Third Party Liability Insurance up to the required financial responsibility limits. RLI is $13.50 per night Pre-Paid or Paid at Counter. RLI is not available for purchase at rental offices in Arizona, Delaware, District of Columbia, Florida, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, New York, Nevada, New Hampshire, South Carolina, South Dakota, Vermont and Virginia.
• Supplemental Liability Insurance (SLI) is Additional Third Party Liability Insurance up to $1,000,000. SLI is not available for purchase at rental offices in Nebraska, New York, and Virginia.
• Mexico Auto Liability Insurance (MALI) is required protection which must be obtained from El Monte RV for the specific dates that the motorhome will be in Mexico. MALI is $22 per calendar date that the motorhome will be in Mexico. Cannot be pre-paid; only Paid at Counter.

Miscellaneous Rental Items: Only offered at offices in Dublin, CA; Ferndale, WA; Las Vegas, NV; Linden, NJ; McKinney, TX; Orlando, FL; Santa Fe Springs, CA. Items available on a first-come-first-served basis only; they cannot be reserved, pre-paid or guaranteed, only requested.

Toaster ($8 each)
Coffee Machine ($10 each)
Iron & Board ($10 each)
Folding Chairs ($12 each)
Snow Chains ($20 each)

ONE-WAY RENTAL FEES:
All One-Way Rentals require authorization from our fleet manager. Prices are in US dollars. A one-way fee is determined by where the desired Pickup and Return locations’ row and column intersect. For example, one-way fee from SFO to SLC is $350; from MIA to YVR it is $750.

Return: DEN DFW LAS LAX MCO MIA NYC ORD PHX SFO SLC SAN YVR
Pickup:
DEN — 350 350 350 500 750 500 350 500 350 350 500 500
DFW 350 — 350 350 350 500 500 350 350 350 350 350 500
LAS 350 350 — 250 750 750 750 500 350 250 350 250 350
LAX 350 350 250 — 750 750 750 500 350 250 350 250 350
MCO 500 350 750 750 — 250 350 500 750 750 750 750 750
MIA 750 500 750 750 500 — 500 750 750 750 750 750 750
NYC 500 500 750 750 350 500 — 500 750 750 750 750 750
ORD 500 500 750 750 500 750 500 — 750 750 750 750 750
PHX 500 500 350 350 750 750 750 750 — 350 350 500 750
SFO 350 350 350 350 750 750 750 500 350 — 350 350 350
SLC 500 750 500 500 750 750 750 500 350 500 — 350 500
SAN 500 500 350 350 750 750 750 500 350 350 350 — 500
YVR 500 500 350 350 750 750 750 500 750 350 500 350 —

All other one-way fees are determined by the fleet manager on a case-by-case basis if approval is given. We have no standard/published one-way fees for other one-way rentals; they are calculated on a case-by-case basis.

Import / Export Fees: We try to confirm all One-way requests. However, there are times when the direction of the drop or time of year does not make sense in terms of fleet utilization. Therefore, El Monte RV will consider accepting a specific one-way request for the standard one-way fee PLUS up to an additional $2,000 to import or export the motor home to the location needed. Import / Export Fees must be pre-paid and are non-refundable in the event of cancellation.

GETTING TO THE RENTAL OFFICE:
Same Day Flight Arrival:
– Clients may only collect the motorhome on the same day that their flight arrives if . . .
1.  They call the rental office after arrival to arrange a vehicle pick-up time.
2.  Clients provide their own transportation at their own expense. El Monte RV does not offer transfer service for same day flight arrival.
3.  They arrive at our rental station no less than 1 hour before station’s official closing time.
4.  Clients are encouraged to complete the online check-in no less than 7 days prior to vehicle take over
– Please remember to take potential flight delays, customs, baggage claim and traffic into account before deciding to collect the motorhome on the same day that the flight arrives. Whether the flight is domestic or international, the rules regarding Same Day Flight Arrival are the same.

PAD Program & same day flight arrival:
1) Clients provide their own transportation at their own expense. El Monte RV does not offer transfer service for same day flight arrival.
2) Clients cannot participate in Priority AM Departure Program on the same day that their flight arrives unless they can get to the rental office by 10 am local time.

Transfer Shuttle Service:
• Transfers are available at DFW, LAS, LAX, MCO, NYC and SFO offices for a small, per person per direction charge, STF (Shuttle Transfer Fee).
• Transfers to or from the rental station may be subject to restrictions or limitations beyond the supplier’s control. In such circumstances, transfers may be the financial and logistical responsibility of the renter.
• Note: YVR transfers no longer are charged a transfer fee per booking, rather each person transferred will be charged the STF per direction.
• Contact number: Client must call the Rental Office no later than 9:30 am the morning of motor home takeover to schedule pick up time and confirm hotel entrance. Under no circumstances should clients arrive unannounced.

Shuttle Transfer fee (STF):
o Clients are requested to continue indicating at the time of booking how many persons will be traveling.
o No pre-payment of STF available.
o The supplier’s transfer is optional. Where ever possible alternative transfer options have been provided. As this information is subject to change, the supplier and/or their offices are not responsible for its accuracy.
o Rental Pick-The supplier will charge the $25 / person fee at the time of rental pick up for those clients who were transferred to the office by the supplier’s shuttle service.
o Rental Return: Upon client’s return the STF will be charged to those clients transferred to the airport or designated hotels in the supplier’s shuttle.
o Note: Bellingham / Vancouver transfer: There will no longer be a per booking fee for Vancouver airport / hotel transfers. Instead, the per person STF will apply.
o Note: NYC (NYC) Midtown Manhattan transfer: Customers will be charged an additional $80 per direction for Midtown Manhattan hotel transfers.

Self-Transfer:
Clients providing their own transportation, at their own expense. Clients must call Rental Office by 9:30am on the morning of scheduled pick-up to arrange vehicle takeover time. Customers must arrive at the pick-up station no less than one hour before rental station’s official closing time.

Standard Transfer: Pick Up
Standard Vehicle Pick-up Time is after 1 pm (13:00 hours) based on vehicle readiness and staffing. 
– Locations:
o Transfer for a fee is available at DFW, LAS, LAX, MCO, NYC, SFO & YVR only.
– Contact number:
o Please call rental office no later than 9:30 AM the morning of motor home takeover to schedule pick up time and confirm hotel entrance.
o Under no circumstances should clients arrive at any office unannounced.
– Transfer time:
o The shuttle arrives between 10:00 AM and 2:00 PM at designated hotels only.
o Note: Delays may occur during peak season, certain holiday or heightened security periods. No refunds are given for transfer delays.
– Vancouver (YVR) transfer:
o The client must call the rental office between 9:00-9:30 AM the morning of motor home takeover to schedule pick up time and confirm hotel meeting point.
o Transfer from specific Vancouver airport area hotels only.
o The shuttle arrives after 12:00 pm.
o US Border Crossing Fee of $6 per person is required at the border. Clients should be aware that a visa to enter the United States may be required.
o No transfer is offered for the downtown SEATTLE or SEATAC Airport areas.

Priority AM Departure (PAD) Program:
$125 Surcharge; Priority AM Departure (PAD) Vehicle Pick-up Time is by 11 am.
– PAD locations / Hotels:
o PAD Program is only offered at the Los Angeles (LAX), San Francisco (SFO), Las Vegas (LAS), New Jersey (NYC), Dallas (DFW) and Orlando (MCO) offices.
o PAD shuttle transfer is restricted solely to those hotels designated as PAD hotels.
– Notification:
o Clients are required to complete the online check-in http://myelmonterv.com/check-in no less than 7 days prior to vehicle takeover.
o There are no refunds for PAD surcharge if a supplier does not receive PAD hotel information 7 days prior to pick up. No exceptions.
o In the event, client fails to notify the supplier less than 7 days prior to takeover a courtesy transfer may not be provided in which case clients must provide their own transfer at their own expense.
– Transfer time:
o PAD Shuttle generally arrives between 7:15 am – 8:00. PAD transfer may begin as early as 6:45 am.
o Shuttle Transfer fee (STF) of $25 per person / per direction is also due for PAD transfer shuttle

Standard Transfer:  Return
– Locations:
o Return transfer is provided free of charge as a courtesy at: DFW, LAS, LAX, MCO, NYC, SFO and YVR only.
– Transfer time:
o Generally, the shuttle will depart rental station between 8:15 am and 1:00 pm.
o Only one return shuttle may be offered so clients should plan accordingly.
o If clients are under time constraints due to departure flight time, then they should not rely on the Courtesy Shuttle as the supplier cannot guarantee exact departure times from the rental office, nor can we be held in any way liable for delays or missed flights/connections. The clients will need to provide their own transportation at their own expense.
– Vancouver (YVR) transfer:
o Courtesy Shuttle departs YVR location at approximately 11:00 am.
o Due to increased security and traffic, delays crossing into Canada are possible. The supplier is not responsible for any refunds of any type as a result of border crossing delays.
o No transfer is provided to downtown SEATTLE or SEATAC Airport.
– NYC (NYC) Midtown Manhattan transfer:
o Customers will be charged $80 per direction for Midtown Manhattan hotel transfers.

Self-Transfer:
– Takeover scheduling:
o Clients must call Transfer numbers* no later than 9:30 am on the morning of scheduled pick-up to arrange vehicle takeover time.
o Under no circumstances should clients arrive unannounced.
– Takeover time:
o After 1:00 pm, even if clients arrive earlier; subject to vehicle readiness.
o Clients may book PAD in advance which will guarantee them a departure ready vehicle no later than 11:00, even if they arrive via self-transfer.

* Toll-Free Transfer Telephone numbers are area code directed. Customers must use a land-based telephone (hotel, car rental, pay phone etc) in order to be directed to the correct pickup location. Cell phone users must use the direct telephone numbers for each location (see ‘Location Maps and Hotel Information’ pages). Clients using a cell phone to call the supplier’s toll-free number while in NYC, for example, for a pick up the next day in MCO would be connected to the NYC station.

AT THE RENTAL COUNTER: Motorhome Pick-up Requirements and Procedures

Vehicle Pick Up:

• Motorhome Pick-up Time is after 1 pm based on vehicle readiness; even if clients arrive at the rental office earlier by transfer shuttle or on their own.
• Customers are required to call the pick-up station between 8:30 am – 9:30 am on the morning of scheduled pick-up and arrange a vehicle pick-up time. Customers must arrive at the pick-up station no less than one hour before rental station’s official closing time.
• There is no refund if client picks up later than the booked day of departure.
• Customers should allow 1-2 hours after arrival for vehicle orientation and rental contract processing.

Customer Requirements:

• Renter (contract signer) must be a minimum of 21 years of age (25 years at some locations) and must have a major credit card, a valid driver’s license from country of residence and current identification including a passport for non-US residents. The license must not expire during the rental period. An International Driver’s License is recommended, though not required. Since December 31, 2006, travel to Canada or Mexico requires a valid passport.
• All drivers must be a minimum of 21 years of age (25 years at some locations) with a valid driver’s license from country of residence and passport. The license must not expire during the rental period. An International Driver’s License is recommended, though not required. Since December 31, 2006, travel to Canada or Mexico requires a valid passport. ($25.00 fee for each additional driver will be added at some locations)
• Renter, all additional drivers and credit card holder must be present at the time of pick up to sign the rental contract.
• Major credit card (not ATM/debit card) with available credit for the Security Deposit above the rental charges is required. The credit card must be issued to the signer or co-signer of the contract.
• Renter must present a certificate with policy number of automobile insurance applicable to the rental unit. Bring a separate rider if insurance company requires one. It is the renter’s responsibility to confirm coverage and protection.

El Monte RV management reserves the right to deny service to anyone deemed a credit or security risk. 

Motorhome Takeover – Check-out procedures:
– Paperwork (20-30 Min)

• Security deposit of $1,000** by Master Card/Eurocard, Visa, American Express or Discover Card is required. The security deposit must be made with a major credit card. ATM/Debit Cards, Check Cards, Stored Value/Pre-paid Cards and Gift Cards are not accepted for payment of the security deposit. The security deposit is a verification and pre-authorization of available funds. The security deposit guarantee is valid only for the duration of the rental contract and will not appear on the client’s credit card statement; therefore, it will not necessitate a ‘refund’. The security deposit capture is automatically released upon completion of the return contract provided that the rental vehicle is returned clean inside, undamaged and on time. ** Alternative security deposit amounts and/or conditions may apply for certain unit types, special events, etc.
• Payment of items due at rental counter: Credit card or ATM/Debit card with Master Card/Eurocard, Visa, American Express or Discover logos. Some El Monte RV locations also accept Cash, Personal Checks Money Order, Bank Cashier’s Check, Traveler’s Checks and Diners Club. Personal checks and cashier’s checks must be drawn from a US account. All credit and debit cards must be swiped, and personal checks must be verified using our check verification system.

– Customer Orientation: Clients will receive a full orientation of their motor home, including client’s maintenance and use responsibility.

• Video in English, German, Spanish or Japanese introducing the general concepts of motorhome use and safety tips. (20 Min.)
• Orientation Tour with personal instructional walk around of motorhome by a qualified instructor. (30-45 Min.)
• Operator manuals are provided for clients to take with them in English and German.
• Regional campground directory and location map with directions to nearest supermarket and gas stations are available at the rental counter upon request.

El Monte RV Motor Homes: El Monte RV continuously strives to provide our customers with the best possible motorhome product in the industry. To this end, we purchase units only from top RV manufacturers who make them to our higher than average specifications. All motor homes are 100% walk-through, equipped with an 110V generator, microwave oven, CD player, and are modestly branded.

Specifications: Motor home photos, drawings, and floor plans are examples only. Sleeping capacities are recommendations only and do not mean like a number of adults or full-size teenagers can be accommodated comfortably within every unit of a size category. Features and amenities are representative and may be changed, added to or deleted without notice. Bed sizes vary from unit to unit within size categories and cannot be guaranteed.
Specific floor plans or models will vary within a category and cannot be reserved or guaranteed.

• Modern motorhomes handle very much like a car and have enough power that they accelerate as quickly as many cars.
• Connecting the motorhome to campsite facilities requires no technical expertise. This includes all the motorhome capabilities such as electricity, water, and sewer. You will receive instruction on these connections at the time of pick up.
• All of our units are “Self Contained”. This means they contain the following: Roof Air-Ducted Air Conditioning System; Generator; Wash Basin; Shower; Toilet; Electric Water Pump; (Space) Heater & Thermostat; Kitchen Sink; Range (Stove) & Oven; Microwave; Refrigerator & Freezer; Water Heater; Fresh Water Storage Tank; 2 Sewage Containment Tanks (Gray Water & Black/Blue Water); Propane Tank; 2 Separate 110 Volt Power Outlets
• The rental vehicles are designed to safely transport only the number of occupants recommended for comfortable sleeping accommodations. Should the renter transport more people than recommended, this may violate traffic safety laws and the excess weight could cause an accident or mechanical failure. In either case, the renter will be held fully responsible.

Motor Home Lengths: Motor home lengths will vary within each size category. Specific floor plans, models or lengths cannot be reserved or guaranteed. Motor home category designations do not represent the exact length.

Customer Overnight Parking: Customer vehicles cannot be stored at the rental location without prior authorization from the location’s Rental Manager. Vehicle storage is not available at all locations. If available and authorized, applicable storage charges apply ($5 per night in most cases). Vehicle storage is at the customer’s own risk and a set of keys must be left with the El Monte RV rental staff.

Towing with El Monte RV Motorhomes:
Towing is allowed on some of our vehicles. However, some conditions and an additional charge do apply. No Towing for one-way rentals.

Vehicle Substitutions

• We make every effort to provide the clients with the model reserved. However, El Monte RV reserves the right to substitute models which are similar, higher rated or longer as necessary.  i.e. a Class A may be substituted for a cab-over Class C model; a C28 may be substituted for a C22.
• No refunds for any reason (such as increased fuel consumption, ferry charges, campground fees, etc.) will be given due to increased length or size of motor home substituted.
• Should a smaller or lower rated vehicle be offered and accepted, liability will be limited to a refund of the price difference between the model booked and paid for and the model received at pick up. No refund will be given should a smaller or lower rated vehicle be requested by the client at pick up.
• No claims as to vehicle year will be considered unless clients have booked and paid for a ‘Premier’ unit. Should a Premier model not be available at pick up El Monte RV will be liable only for refund of the difference between the Premier and standard unit of similar type and length.
• When pre-booking campgrounds clients should consider a larger unit may be substituted.
• When making ferry reservations clients should automatically reserve the next larger unit length.

AT THE RETURN RENTAL COUNTER: Motorhome Return Requirements and Procedures
Vehicle Return: 

• Return time is between 9:00 AM and 11:00 AM. Customers returning late may be charged a $50.00 or more per hour late fee.
• There is no refund for any reason if customer terminates rental before scheduled return date.
• Motorhome cannot be dropped off later than 1 hour before or anytime outside of location’s official hours of operation.
• All late returns or extensions must be authorized at least 48 hours prior to the scheduled date of return and any additional charges will be immediately applied to the customer’s credit card on file.
• Clients with an early flight must make prior arrangements with the rental station for possible earlier transfer to airport. Clients may have to return by 11:00 am a day early to obtain courtesy shuttle or arrange other means of transportation. No refunds for early return.

Cleaning: Motorhome must be returned in clean condition. Cleaning fee of $50 or more per hour may apply if Lessor determines, in its sole and absolute discretion, that the Rental Vehicle has not been returned in a clean condition. Clients should clean out anything that they have brought into the vehicle. Interior condition should be as it was at pick-up. For vehicles attending burning man, it takes around 2-3 days of cleaning.

Flush-out: Motorhome must be returned both waste collection tanks empty. There will be a $75.00 flush out fee if the waste and/or holding tanks have not been drained (valves open, cap off) by Renter prior to the Rental Vehicle being returned to Lessor, at Lessor’s sole discretion.

ON THE ROAD

Fuel Consumption

• Fuel costs are client’s responsibility. Gasoline tanks are generally full at pick up and must be returned full or the difference will be estimated and the clients charged, or if not full the gasoline tank must be returned at the same level as at takeover or the difference will be estimated and the clients charged.
• No claims are accepted as to fuel consumption. Fuel consumption will vary according to where and how a vehicle is driven. No claims are accepted as to fuel consumption if the client is upgraded to a larger unit.

Staying Overnight in a Motorhome:

• Since our motorhomes are Self-Contained it would be possible to overnight anywhere, but it would not be legal. Motorhomes may overnight at RV Parks, Motorhome Campsites or at roadside “Rest Areas”.
• Campgrounds & RV Parks are typically found outside major cities, in rural areas, and near popular attractions.
• Regional campground directory is available at the rental counter upon request. Additional Campground and RV Park on-line information are available upon request.
• Note: It is always wise to check the on the availability of sites long before you begin your vacation. Campground sites at National Parks and other commonly visited vacation/travel spots can sometimes reach capacity 5-6 months in advance; especially sites that can accommodate large size motorhomes.

Luggage Storage:

• Luggage storage is available on a limited basis at gateway locations only. Luggage storage is at the client’s own risk.
• To facilitate the pick-up and drop off procedures, we recommend that clients store their luggage in the vehicle’s on-board storage compartments. Soft-sided or collapsible bags are best for storage.
• Luggage capacity of courtesy shuttles is limited and may require clients with excess luggage or oversized items to store and later retrieve them from their hotel.

Maintenance and Use Responsibility: Client is responsible for routine maintenance while traveling (checking coolant, oil, tire pressure, etc.), as well as immediately reporting mechanical failures. Clients may be held responsible for mechanical damage due to the negligence of operation and /or performing normal maintenance. Tools for vehicle repair and tire change are not provided since clients are not authorized to make repairs.

Travel Restrictions

• Clients are restricted from traveling to certain regions due to road conditions, extreme weather, acts of God, security alerts and/or availability of support. Restrictions are subject to change without notice and are determined solely by El Monte RV.
• Clients are responsible for knowing and following the travel restrictions and for informing themselves of possible changing conditions. El Monte RV, to the best of its ability, will provide clients as much information at the time of pick up as possible, but is not liable for any delays or detours client may encounter.
• Violation of these travel restrictions voids insurance and coverage options under the terms and conditions of the rental contract.
• Please note the following restrictions:

1) Off-road: Travel on non-public, unpaved and/or ‘logging’ roads is not permitted at any time.
2) Death Valley: Traveling in or traversing Death Valley is not permitted in July and August. In May, June and September travel is permitted, however, customer is fully responsible for all mechanical problems and/or towing or vehicle recovery costs. Ground temperatures can reach 140º F or 60º C.
During July / August, clients may be required on pick up to sign and acknowledge these restrictions.
3) Mexico: Travel is permitted at client’s own risk and only with purchase of El Monte RV’s Mexico Auto Liability Insurance (MALI), available at all southwest locations. However, there is no reimbursement for repairs, lost use or deductibles for damage when in Mexico.
4) New York City / Manhattan: Travel is not permitted.
5) Alaska / Northern Canada: Travel is permitted at client’s own risk. However, there is no reimbursement for repairs or lost use.
6) Winter: Travel during winter months is permitted. However, freezing conditions may occur in spring and fall at higher elevations and should be anticipated and precautionary measures were taken. Clients are responsible for any damage due to systems freezing due to cold weather. As a precautionary measure at certain locations, water may be replaced by anti-freeze to prevent water systems from freezing. Clients are then not allowed to use any water systems, including the toilet or shower until they have traveled to areas with consistently above zero temperatures. In the event, the clients want to replace the anti-freeze with water they may be charged up to$150 to re-winterize or de-winterize the vehicle.
7) Summer: Travel in summer months and/or in extreme temperatures can strain motor home systems such as roof and dash air conditioners, generator and refrigerator. We maintain our motor home fleet to accommodate all weather conditions; however, clients should be made aware that performance of motor home systems under extreme conditions cannot be guaranteed. Roof A/C units will only cool the interior of the motor home up to a maximum of 20 degrees cooler than the outside temperature.
8) Ontario / Quebec: Due to the increased incidence of theft motor homes are not allowed to be left unattended within the cities of Montreal, Ottawa and Quebec City. We recommend leaving the motor home parked at a campground and use a taxis or public transportation. Details available at pick up location. Clients planning on traveling in these areas must inform rental station prior to departure.
9) Alternative terms & conditions: Alternative terms & conditions may come into effect for pick-ups and returns between 27 August 2018 and 07 September 2018.

On-The-Road Vehicle Support:

• Open every day during business hours and most holidays, and extended hours in peak season.
• Support staff may also be reached via email.
• In order to be eligible for a lost-use refund, client must have contacted El Monte RV’s On-The-Road Support department during their rental period and must have followed their instructions, self-help tips, and/or recommendations for repair.
• On-The-Road Support is a courtesy service provided by El Monte RV for our customers. They are not authorized to determine refunds. Any refund consideration can only be made by the return location manager.
• Under certain circumstances, clients may be provided a replacement vehicle. El Monte RV, at its sole discretion, reserves the right to determine if, where and when a vehicle exchange will take place.
• In the event of an accident involving an El Monte RV rental vehicle, no matter who was at fault, El Monte RV reserves the right to determine if, where and when a vehicle exchange will take place.
• Under most circumstances, if the client for any reason was at fault in causing incapacitation of their motor home they will be required to pay the costs incurred in delivering a replacement unit to them as well as any damage deductible up to $5,000.
• Should clients violate applicable laws or the terms and conditions by driving intoxicated, under the influence of drugs, or should they fall asleep at the wheel or drive negligently the $5000 deductible is voided and the customer will be responsible for all costs involved in replacing, towing and repairing of damaged motor home. Client’s financial responsibility includes but is not limited to the rental vehicle. Clients may be charged ‘Loss of Rental’ for the time needed for recovery and/or repair.

Traffic Tickets, Golden Gate Bridge Toll, Sun Pass: 

• Client is responsible for all traffic violations, fines, toll charges and/or citations incurred during the rental period.
• Client may either pay for the fines themselves, or opt to hand the citation over to the rental office upon return for processing and payment. In addition to the citation amount clients will be charged a $25 administrative processing fee per infraction.
• In the event of customer non-payment or failure to turn over any citations to El Monte RV, clients are responsible for the fine amount plus late penalties. Additionally, clients may be charged up to $250 per infraction for increased administrative processing.
• Golden Gate Bridge tolls: El Monte RV will charge the customer the amount of the toll PLUS an additional $10 handling fee, using the credit card we have on file. This process is automatic. Clients must indicate upon pick up if they wish to opt out of this process. This service does NOT include traffic or parking infractions.
• Florida Sun Pass Toll Lane Transponder: Clients have the option of renting a transponder for $6/day which will automatically cover all tolls in Florida.

Reimbursements & Refunds:
El Monte RV operates one of the newest fleets in the industry. Yet as motor homes are mechanical devices they may occasionally develop problems.

• Refunds for Mechanical problems: In the event of a mechanical problem requiring repairs over $75 clients must call El Monte RV’s On-The-Road Support for authorization. A toll-free number is provided for assistance with problems, questions, etc. Clients will be reimbursed on return and upon presentation of receipts and any replaced parts. No repair receipts over $75 will be reimbursed without prior authorization.
• Additional Items: In the unlikely event that items are missing from kitchen or personal kits, or for example if a client needs an additional blanket, or needs to replace an item for the motor home such as a water hose, sewer hose, etc., the client may purchase these items without prior approval and will be refunded at return upon presentation of valid receipts, provided they not total more than $75.
• Breakdowns: In the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 hours, El Monte RV will refund lost-use rental charges only. El Monte RV’s maximum liability shall be for the refund of nightly rental charges or fractions thereof. No claims for rental car, hotel, telephone, etc., will be accepted.
• Accompanying vehicles: Accompanying vehicles are not eligible for compensation.
• Non-essential items: Radio, air-conditioning, refrigerator, generator, microwave, appliances, automatic step and cruise control, are not considered mechanical breakdowns.
• Client Complaints: Client refund or reimbursement requests must be received in writing with all supporting documentation no later than 45 days after rental return to be eligible for compensation consideration. El Monte RV reserves the right to take up to 60 days after receipt of the complaint to investigate and respond.
• On-The-Road Support Contact requirement: In order to be eligible for any lost-use refund during their rental period clients must contact El Monte RV’s On-The-Road Support and start a Customer Service Log with them and must have followed all instructions, self-help tips, and/or recommendations for repairs.
  – Customers declining On-The-Road Support instructions, recommendations or appointments for repairs will not be eligible for lost-use compensation.
  – All vehicle lost-use issues must be verified by a pre-authorized repair facility and/or by location staff upon return and only after issues are validated will any compensation be considered.
  – No consideration for lost-use will be given if it is determined any issues were operator error.
• Loss of Rental: Clients may be charged up to the amount of the deductible for company’s lost rental revenue due to the down time based on an estimated time for motor home repair.

Lost Items: El Monte RV is not responsible for items left in the motor home after client’s return and reserves the right to donate or dispose of them as it sees fit. Left items cannot be mailed to the client.

The Generator:
All of our motorhome units have a generator built-in. The use of the generator is not required for normal vehicle operation.
The Generator runs on the same fuel tank that the engine does. The fuel tank must be at least 1/4 full in order for the generator to operate. The output is 110 Volt and 30-45 amps.
The Roof Air-Conditioner, the Microwave and the Electric Setting on the Refrigerator & Freezer require 110 Volt AC to run. This means the motorhome unit is required to be connected to an external source of electricity or to have the generator running in order to use these Appliances.

TIMES OF OPERATION:

International/Travel Trade Reservations Department:

• Office Hours: 8 am – 5 pm Pacific Standard Time, Monday through Friday.
• Closed for the following holidays: New Year’s Eve, New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day.

Rental Offices:

• Some rental offices alter their daily Times of Operation during the Winter Season.
• All rental offices are closed for the following holidays: New Year’s Eve, New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day. No bookings will be accepted for pick up or return on these dates. No exceptions.
• In addition, many rental offices are closed one day prior and following the actual holiday dates (excluding weekends). The Salt Lake City, UT office is also closed on July 24th (Pioneer Day). The San Francisco/Dublin, CA office is also closed on 03 September 2018.
• Rental office closing dates are subject to change.
• Recommendation: Due to heightened volumes of travel during holiday seasons we recommend that customers avoid beginning or ending their motor home rental on the day immediately before or after a holiday date. Otherwise, customers may experience airline delays, increased road traffic and possible delays at the rental office.

Roadside Assistance Help-Line:

• 06:00 – 19:00 hours (6 am – 7 pm) PST; Mon-Sat (April – September)
• 06:00 – 18:00 hours (6 am – 6 pm) PST; Mon-Sat (October – March)
• 08:00 – 17:00 hours (8 am – 5 pm) PST; Sundays.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you.  If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier’s terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

El Monte RV Market Rental Terms for travel between 01-Apr-2018 and 31-Mar-2019

Important Information About Your Rentals
On arrival, you will be required to sign a rental agreement with the operators of El Monte RV. Here is a summary of their terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for El Monte RV.

* The Supplier means the operator of El Monte RV
* The Client is also referred to as the hirer (s) or renter (s)

Payment
A non-refundable deposit will be taken from your nominated credit card at the time of booking confirmation. This percentage of the total fees will vary depending on the number of days your booking is placed before travel commencement.
The balance payment due will be deducted from your nominated credit card 45 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your card for the balance to be collected at least 45 days prior to your rental commencing. However, if you are booking within 45 days of travel, or you choose to book in a currency other than US$, the entire cost of the rental will be transacted from your nominated credit card at the time of booking confirmation.
Note on foreign currency bookings: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to US$.
Some charges may be payable directly to your rental station upon arrival, these will be itemized as such in your breakdown of pricing if and where applicable.

Standard Cancellation Policy
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, El Monte RV reserves the right to also impose the following Cancellation Fees depending on how far out from rental commencement cancellation occurs.
These are in addition to the forfeiture of your booking confirmation deposit:

Over 48 days prior to departure:                   No further charge
47 to 19 days prior to departure:                  $350
18 to 4 days prior to departure:                    $700
3 days prior to departure and no show       Full rental fee (including deposit already paid)

A further $200 cancellation fee applies for any canceled ONE WAY booking (ie. pick up and drop off locations are different), as the Supplier will need to relocate the vehicle to fulfill the next rental that vehicle is booked for.

Cancellation of Group Reservations: per booking
Over 92 days prior to departure a fee of $100
91 to 33 days prior to departure a fee of $200
32 days or less prior to departure a fee of $500

Travel insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases, this will cover any losses incurred if you are forced to cancel your booking.

Changes to reservations
– The first change is allowed at no charge.
– Subsequent changes to your reservation may be charged at $50 per change
– The following changes will result in a re-calculation of Value Rate. The rate will be calculated using the most current Value Rate and compared to the existing Value Rate the higher rate will be used.
Change of party name
Change of vehicle size
Change of departure location
Change in departure date
Cancellation and rebooking
Change in drop-off date
Change in one-way drop-off
– Once confirmed, the following changes will not affect the Value Rate:
Change in party size
Adding pre-paid items.

Long Term Rentals

• The maximum length of one rental is restricted to 40 nights.
• For requests 41 nights or longer, please contact International Reservations for a quote.
• A recalculation of applicable higher (or lower) Value Rate for rentals over 41 nights may be used.
• Cannot book 2 consecutive bookings if first booking is less than 40 nights.
• Customers may be required to accept charges for normal maintenance; examples include but are not limited to adding motor oil, transmission fluid or brake fluid; oil changes, tire rotation or tire replacement.

El Monte RV reserves the right to change, modify, add or remove terms, products, rates and seasons at any time and without notice or liability.

This quoted price includes:
– Unlimited generator use
– On-The-Road-Support
– Gasoline tanks are generally full at pick up and must be returned full or the difference will be estimated and the clients charged, or if not full the gasoline tank must be returned at the same level or the difference will be estimated and the clients charged.
– Rates are in US Dollars
– All rental days are calculated per night basis
– Rates are subject to change without notice

This quoted price does not include:
– Mileage. No free miles are included and are calculated at a rate of $0.32 – $0.39 cents per mile (depending on vehicle type) traveled at the end of your rental. You can also pre-purchase mileage packs at discounted rates on this website
– Mandatory charge: starter kit $39.95 per trip
– Limited Availability and between our “Fly/Drive” locations only. If available, there is a one-way drop fee due ranging from $250 to $750 depending on the distance between the rental offices involved.
– Contracts are subject to fees imposed by the State Governments, Environmental Impact fees, and Vehicle License fees (please read terms and conditions)
– Vehicle Incident Protection (VIP) and excess reduction options
– State sales tax (please read terms and conditions)
– Extra items like convenience kits and liability/excess reduction options if selected
– New Jersey Security Tax: Mandatory $5 / night for NYC pick ups.(Max. $140)
– Colorado Road Safety Program fee: Mandatory $2 / night for Denver pick ups. (Max. $90)
– One way fees
– Airport and hotel transfers
– Vehicles attending Burning Man: Unless vehicles are deemed returned in a spotless condition (which is at the discretion of the supplier), it can take around 2-3 days of cleaning at $50 per hour for vehicles attending Burning Man.

Security Deposit
There is a security deposit in an amount of $1000 (Alternative security deposit amounts and/or conditions may apply for certain unit types, special events, etc.) for all the motorhomes are required at the rental counter.
The security deposit is a verification and pre-authorization of available funds on customer’s credit card.
The pre-authorization is reversed at the time of return. The security deposit must be made with a major credit card. ATM/Debit Cards, Check Cards, Stored Value/Pre-paid Cards and Gift Cards are not accepted for payment of the security deposit. The security deposit hold is automatically released upon completion of the return contract provided that the rental vehicle is returned clean inside, undamaged and on time.

CHARGES:
Pre-Paid Nightly Rental Rates
At least a 3-night minimum is required for round-trip rentals. At least a 7-night minimum is required for one-way rentals. Certain Vehicles, Holidays and Special Events may require a longer rental period.
The Nightly Rental Rate includes Unlimited Generator Usage

Sales Tax: Taxes are due on all charges and vary depending on the pickup Location.

Pre-Paid Miles Packages
There are no miles included in the nightly rental rate. Mileage packages provide discounted miles that can be purchased before departure. There is no refund for unused mileage pre-purchased as part of a mileage package.

• Packages of 100 Miles are charged at a discounted price.
• Per mile, charge for additional miles traveled over pre-purchased allotment varies by unit type between 32 cents per mile and 39 cents per mile.
• Unlimited mileage option is offered for rentals of 14-nights or longer only.

Mandatory Charges
Starter Kit: $39.95 per trip
– Full tank of Propane: The Water Heater; Range (Stove) & Oven; Space Heater and the LPG Setting on the Refrigerator & Freezer run on LPG (Liquid Propane Gas).
– Prepared Tank with Toilet Chemicals (1 pack) and Tissue (1 roll)
– Electrical Power Cord
– A/C Adaptor
– Dumping and filling hoses
– Leveling blocks
The charge for the Starter kit will be added to your other rental charges and itemized separately in your breakdown of rental costs and services.

Drop Fees are due for One-Way Rentals. Limited Availability and between our “Fly/Drive locations only. If available, there is a one-way drop fee due.

Contracts are subject to fees imposed by the State Governments, Environmental Impact fees and Vehicle License fees (VLF): [These fees are not subject to sales tax]
– California VLF: $2.00 per night
– Nevada VLF: 3.5% of the nightly rental rate
– Texas VLF: $1.00 per night
– Florida VLF: $0.70 per night
– New Jersey VLF: $0.55 per night
– New Jersey State Rental Fee: $5.00 per night; 28-night maximum charge
– Virginia State Sanitation Fee: $20.00 per vehicle
– Pennsylvania P.T. Assistance. Fee: $2.00 per night
– Colorado Road Safety Program Fee: $2.00 per night; 45-night maximum charge
The above fees will be itemized in your rental breakdown where applicable

Housekeeping Options:
Kit items and quantities may vary by location. Items may be substituted without notice. Items are for rent and must be returned to rental locations.

Convenience Kit
Linens for Bed & Bath + Dishes & Utensils
Kitchen Kit
Cooking Ware + Sanitation Supplies
Important note:
– Kit items and quantities may vary by location. Items may be substituted without notice.
– Housekeeping kits are offered for rental at the DEN, DFW, IAD, LAS, LAX, MCO, MIA, NYC, ORD, PHX, SFO, SLC, SND and YVR offices only.

Pets:
Pets are allowed to travel in the motorhomes.
We no longer charge a Pet Fee, but the RV needs to be returned in its original condition.
The client is responsible for all pet-related damage.
Standard cleaning charges apply if necessary.
El Monte RV must be contacted a minimum of 7 days prior to pick up with pet transfer request. Transfer restrictions may apply due to the size of cage and / or luggage capacity of transfer van.

Insurance and Coverage Options (conditions and exclusions apply): Pre-Paid or Paid at Counter.

• Renter must present proof of automobile insurance applicable to the rental unit.
• Vehicle Incident Protection (VIP) reduces the Deductible to $1,000 Per Occurrence of accidental damage to the rental vehicle. VIP is $16 per night Pre-Paid or Paid at Counter.
• Rental Liability Insurance (RLI) acts as Primary Third Party Liability Insurance up to the required financial responsibility limits. RLI is $13.50 per night Pre-Paid or Paid at Counter. RLI is not available for purchase at rental offices in Arizona, Delaware, District of Columbia, Florida, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, New York, Nevada, New Hampshire, South Carolina, South Dakota, Vermont and Virginia.
• Supplemental Liability Insurance (SLI) is Additional Third Party Liability Insurance up to $1,000,000. SLI is not available for purchase at rental offices in Nebraska, New York, and Virginia.
• Mexico Auto Liability Insurance (MALI) is required protection which must be obtained from El Monte RV for the specific dates that the motorhome will be in Mexico. MALI is $22 per calendar date that the motorhome will be in Mexico. Cannot be pre-paid; only Paid at Counter.

Miscellaneous Rental Items: Only offered at offices in Dublin, CA; Ferndale, WA; Las Vegas, NV; Linden, NJ; McKinney, TX; Orlando, FL; Santa Fe Springs, CA. Items available on a first-come-first-served basis only; they cannot be reserved, pre-paid or guaranteed, only requested.

Toaster ($8 each)
Coffee Machine ($10 each)
Iron & Board ($10 each)
Folding Chairs ($12 each)
Snow Chains ($20 each)

ONE-WAY RENTAL FEES:
All One-Way Rentals require authorization from our fleet manager. Prices are in US dollars. A one-way fee is determined by where the desired Pickup and Return locations’ row and column intersect. For example, one-way fee from SFO to SLC is $350; from MIA to YVR it is $750.

Return: DEN DFW LAS LAX MCO MIA NYC ORD PHX SFO SLC SAN YVR
Pickup:
DEN — 350 350 350 500 750 500 350 500 350 350 500 500
DFW 350 — 350 350 350 500 500 350 350 350 350 350 500
LAS 350 350 — 250 750 750 750 500 350 250 350 250 350
LAX 350 350 250 — 750 750 750 500 350 250 350 250 350
MCO 500 350 750 750 — 250 350 500 750 750 750 750 750
MIA 750 500 750 750 500 — 500 750 750 750 750 750 750
NYC 500 500 750 750 350 500 — 500 750 750 750 750 750
ORD 500 500 750 750 500 750 500 — 750 750 750 750 750
PHX 500 500 350 350 750 750 750 750 — 350 350 500 750
SFO 350 350 350 350 750 750 750 500 350 — 350 350 350
SLC 500 750 500 500 750 750 750 500 350 500 — 350 500
SAN 500 500 350 350 750 750 750 500 350 350 350 — 500
YVR 500 500 350 350 750 750 750 500 750 350 500 350 —

All other one-way fees are determined by the fleet manager on a case-by-case basis if approval is given. We have no standard/published one-way fees for other one-way rentals; they are calculated on a case-by-case basis.

Import / Export Fees: We try to confirm all One-way requests. However, there are times when the direction of the drop or time of year does not make sense in terms of fleet utilization. Therefore, El Monte RV will consider accepting a specific one-way request for the standard one-way fee PLUS up to an additional $2,000 to import or export the motor home to the location needed. Import / Export Fees must be pre-paid and are non-refundable in the event of cancellation.

GETTING TO THE RENTAL OFFICE:
Same Day Flight Arrival:
– Clients may only collect the motorhome on the same day that their flight arrives if . . .
1.  They call the rental office after arrival to arrange a vehicle pick-up time.
2.  Clients provide their own transportation at their own expense. El Monte RV does not offer transfer service for same day flight arrival.
3.  They arrive at our rental station no less than 1 hour before station’s official closing time.
4.  Clients are encouraged to complete the online check-in no less than 7 days prior to vehicle take over
– Please remember to take potential flight delays, customs, baggage claim and traffic into account before deciding to collect the motorhome on the same day that the flight arrives. Whether the flight is domestic or international, the rules regarding Same Day Flight Arrival are the same.

PAD Program & same day flight arrival:
1) Clients provide their own transportation at their own expense. El Monte RV does not offer transfer service for same day flight arrival.
2) Clients cannot participate in Priority AM Departure Program on the same day that their flight arrives unless they can get to the rental office by 10 am local time.

Transfer Shuttle Service:
• Transfers are available at DFW, LAS, LAX, MCO, NYC and SFO offices for a small, per person per direction charge, STF (Shuttle Transfer Fee).
• Transfers to or from the rental station may be subject to restrictions or limitations beyond the supplier’s control. In such circumstances, transfers may be the financial and logistical responsibility of the renter.
• Note: YVR transfers no longer are charged a transfer fee per booking, rather each person transferred will be charged the STF per direction.
• Contact number: Client must call the Rental Office no later than 9:30 am the morning of motor home takeover to schedule pick up time and confirm hotel entrance. Under no circumstances should clients arrive unannounced.

Shuttle Transfer fee (STF):
o Clients are requested to continue indicating at the time of booking how many persons will be traveling.
o No pre-payment of STF available.
o The supplier’s transfer is optional. Where ever possible alternative transfer options have been provided. As this information is subject to change, the supplier and/or their offices are not responsible for its accuracy.
o Rental Pick-The supplier will charge the $25 / person fee at the time of rental pick up for those clients who were transferred to the office by the supplier’s shuttle service.
o Rental Return: Upon client’s return the STF will be charged to those clients transferred to the airport or designated hotels in the supplier’s shuttle.
o Note: Bellingham / Vancouver transfer: There will no longer be a per booking fee for Vancouver airport / hotel transfers. Instead, the per person STF will apply.
o Note: NYC (NYC) Midtown Manhattan transfer: Customers will be charged an additional $80 per direction for Midtown Manhattan hotel transfers.

Self-Transfer:
Clients providing their own transportation, at their own expense. Clients must call Rental Office by 9:30am on the morning of scheduled pick-up to arrange vehicle takeover time. Customers must arrive at the pick-up station no less than one hour before rental station’s official closing time.

Standard Transfer: Pick Up
Standard Vehicle Pick-up Time is after 1 pm (13:00 hours) based on vehicle readiness and staffing. 
– Locations:
o Transfer for a fee is available at DFW, LAS, LAX, MCO, NYC, SFO & YVR only.
– Contact number:
o Please call rental office no later than 9:30 AM the morning of motor home takeover to schedule pick up time and confirm hotel entrance.
o Under no circumstances should clients arrive at any office unannounced.
– Transfer time:
o The shuttle arrives between 10:00 AM and 2:00 PM at designated hotels only.
o Note: Delays may occur during peak season, certain holiday or heightened security periods. No refunds are given for transfer delays.
– Vancouver (YVR) transfer:
o The client must call the rental office between 9:00-9:30 AM the morning of motor home takeover to schedule pick up time and confirm hotel meeting point.
o Transfer from specific Vancouver airport area hotels only.
o The shuttle arrives after 12:00 pm.
o US Border Crossing Fee of $6 per person is required at the border. Clients should be aware that a visa to enter the United States may be required.
o No transfer is offered for the downtown SEATTLE or SEATAC Airport areas.

Priority AM Departure (PAD) Program:
$125 Surcharge; Priority AM Departure (PAD) Vehicle Pick-up Time is by 11 am.
– PAD locations / Hotels:
o PAD Program is only offered at the Los Angeles (LAX), San Francisco (SFO), Las Vegas (LAS), New Jersey (NYC), Dallas (DFW) and Orlando (MCO) offices.
o PAD shuttle transfer is restricted solely to those hotels designated as PAD hotels.
– Notification:
o Clients are required to complete the online check-in http://myelmonterv.com/check-in no less than 7 days prior to vehicle takeover.
o There are no refunds for PAD surcharge if a supplier does not receive PAD hotel information 7 days prior to pick up. No exceptions.
o In the event, client fails to notify the supplier less than 7 days prior to takeover a courtesy transfer may not be provided in which case clients must provide their own transfer at their own expense.
– Transfer time:
o PAD Shuttle generally arrives between 7:15 am – 8:00. PAD transfer may begin as early as 6:45 am.
o Shuttle Transfer fee (STF) of $25 per person / per direction is also due for PAD transfer shuttle

Standard Transfer:  Return
– Locations:
o Return transfer is provided free of charge as a courtesy at: DFW, LAS, LAX, MCO, NYC, SFO and YVR only.
– Transfer time:
o Generally, the shuttle will depart rental station between 8:15 am and 1:00 pm.
o Only one return shuttle may be offered so clients should plan accordingly.
o If clients are under time constraints due to departure flight time, then they should not rely on the Courtesy Shuttle as the supplier cannot guarantee exact departure times from the rental office, nor can we be held in any way liable for delays or missed flights/connections. The clients will need to provide their own transportation at their own expense.
– Vancouver (YVR) transfer:
o Courtesy Shuttle departs YVR location at approximately 11:00 am.
o Due to increased security and traffic, delays crossing into Canada are possible. The supplier is not responsible for any refunds of any type as a result of border crossing delays.
o No transfer is provided to downtown SEATTLE or SEATAC Airport.
– NYC (NYC) Midtown Manhattan transfer:
o Customers will be charged $80 per direction for Midtown Manhattan hotel transfers.

Self-Transfer:
– Takeover scheduling:
o Clients must call Transfer numbers* no later than 9:30 am on the morning of scheduled pick-up to arrange vehicle takeover time.
o Under no circumstances should clients arrive unannounced.
– Takeover time:
o After 1:00 pm, even if clients arrive earlier; subject to vehicle readiness.
o Clients may book PAD in advance which will guarantee them a departure ready vehicle no later than 11:00, even if they arrive via self-transfer.

* Toll-Free Transfer Telephone numbers are area code directed. Customers must use a land-based telephone (hotel, car rental, pay phone etc) in order to be directed to the correct pickup location. Cell phone users must use the direct telephone numbers for each location (see ‘Location Maps and Hotel Information’ pages). Clients using a cell phone to call the supplier’s toll-free number while in NYC, for example, for a pick up the next day in MCO would be connected to the NYC station.

AT THE RENTAL COUNTER: Motorhome Pick-up Requirements and Procedures

Vehicle Pick Up:

• Motorhome Pick-up Time is after 1 pm based on vehicle readiness; even if clients arrive at the rental office earlier by transfer shuttle or on their own.
• Customers are required to call the pick-up station between 8:30 am – 9:30 am on the morning of scheduled pick-up and arrange a vehicle pick-up time. Customers must arrive at the pick-up station no less than one hour before rental station’s official closing time.
• There is no refund if client picks up later than the booked day of departure.
• Customers should allow 1-2 hours after arrival for vehicle orientation and rental contract processing.

Customer Requirements:

• Renter (contract signer) must be a minimum of 21 years of age (25 years at some locations) and must have a major credit card, a valid driver’s license from country of residence and current identification including a passport for non-US residents. The license must not expire during the rental period. An International Driver’s License is recommended, though not required. Since December 31, 2006, travel to Canada or Mexico requires a valid passport.
• All drivers must be a minimum of 21 years of age (25 years at some locations) with a valid driver’s license from country of residence and passport. The license must not expire during the rental period. An International Driver’s License is recommended, though not required. Since December 31, 2006, travel to Canada or Mexico requires a valid passport. ($25.00 fee for each additional driver will be added at some locations)
• Renter, all additional drivers and credit card holder must be present at the time of pick up to sign the rental contract.
• Major credit card (not ATM/debit card) with available credit for the Security Deposit above the rental charges is required. The credit card must be issued to the signer or co-signer of the contract.
• Renter must present a certificate with policy number of automobile insurance applicable to the rental unit. Bring a separate rider if insurance company requires one. It is the renter’s responsibility to confirm coverage and protection.

El Monte RV management reserves the right to deny service to anyone deemed a credit or security risk. 

Motorhome Takeover – Check-out procedures:
– Paperwork (20-30 Min)

• Security deposit of $1,000** by Master Card/Eurocard, Visa, American Express or Discover Card is required. The security deposit must be made with a major credit card. ATM/Debit Cards, Check Cards, Stored Value/Pre-paid Cards and Gift Cards are not accepted for payment of the security deposit. The security deposit is a verification and pre-authorization of available funds. The security deposit guarantee is valid only for the duration of the rental contract and will not appear on the client’s credit card statement; therefore, it will not necessitate a ‘refund’. The security deposit capture is automatically released upon completion of the return contract provided that the rental vehicle is returned clean inside, undamaged and on time. ** Alternative security deposit amounts and/or conditions may apply for certain unit types, special events, etc.
• Payment of items due at rental counter: Credit card or ATM/Debit card with Master Card/Eurocard, Visa, American Express or Discover logos. Some El Monte RV locations also accept Cash, Personal Checks Money Order, Bank Cashier’s Check, Traveler’s Checks and Diners Club. Personal checks and cashier’s checks must be drawn from a US account. All credit and debit cards must be swiped, and personal checks must be verified using our check verification system.

– Customer Orientation: Clients will receive a full orientation of their motor home, including client’s maintenance and use responsibility.

• Video in English, German, Spanish or Japanese introducing the general concepts of motorhome use and safety tips. (20 Min.)
• Orientation Tour with personal instructional walk around of motorhome by a qualified instructor. (30-45 Min.)
• Operator manuals are provided for clients to take with them in English and German.
• Regional campground directory and location map with directions to nearest supermarket and gas stations are available at the rental counter upon request.

El Monte RV Motor Homes: El Monte RV continuously strives to provide our customers with the best possible motorhome product in the industry. To this end, we purchase units only from top RV manufacturers who make them to our higher than average specifications. All motor homes are 100% walk-through, equipped with an 110V generator, microwave oven, CD player, and are modestly branded.

Specifications: Motor home photos, drawings, and floor plans are examples only. Sleeping capacities are recommendations only and do not mean like a number of adults or full-size teenagers can be accommodated comfortably within every unit of a size category. Features and amenities are representative and may be changed, added to or deleted without notice. Bed sizes vary from unit to unit within size categories and cannot be guaranteed.
Specific floor plans or models will vary within a category and cannot be reserved or guaranteed.

• Modern motorhomes handle very much like a car and have enough power that they accelerate as quickly as many cars.
• Connecting the motorhome to campsite facilities requires no technical expertise. This includes all the motorhome capabilities such as electricity, water, and sewer. You will receive instruction on these connections at the time of pick up.
• All of our units are “Self Contained”. This means they contain the following: Roof Air-Ducted Air Conditioning System; Generator; Wash Basin; Shower; Toilet; Electric Water Pump; (Space) Heater & Thermostat; Kitchen Sink; Range (Stove) & Oven; Microwave; Refrigerator & Freezer; Water Heater; Fresh Water Storage Tank; 2 Sewage Containment Tanks (Gray Water & Black/Blue Water); Propane Tank; 2 Separate 110 Volt Power Outlets
• The rental vehicles are designed to safely transport only the number of occupants recommended for comfortable sleeping accommodations. Should the renter transport more people than recommended, this may violate traffic safety laws and the excess weight could cause an accident or mechanical failure. In either case, the renter will be held fully responsible.

Motor Home Lengths: Motor home lengths will vary within each size category. Specific floor plans, models or lengths cannot be reserved or guaranteed. Motor home category designations do not represent the exact length.

Customer Overnight Parking: Customer vehicles cannot be stored at the rental location without prior authorization from the location’s Rental Manager. Vehicle storage is not available at all locations. If available and authorized, applicable storage charges apply ($5 per night in most cases). Vehicle storage is at the customer’s own risk and a set of keys must be left with the El Monte RV rental staff.

Towing with El Monte RV Motorhomes:
Towing is allowed on some of our vehicles. However, some conditions and an additional charge do apply. No Towing for one-way rentals.

Vehicle Substitutions

• We make every effort to provide the clients with the model reserved. However, El Monte RV reserves the right to substitute models which are similar, higher rated or longer as necessary.  i.e. a Class A may be substituted for a cab-over Class C model; a C28 may be substituted for a C22.
• No refunds for any reason (such as increased fuel consumption, ferry charges, campground fees, etc.) will be given due to increased length or size of motor home substituted.
• Should a smaller or lower rated vehicle be offered and accepted, liability will be limited to a refund of the price difference between the model booked and paid for and the model received at pick up. No refund will be given should a smaller or lower rated vehicle be requested by the client at pick up.
• No claims as to vehicle year will be considered unless clients have booked and paid for a ‘Premier’ unit. Should a Premier model not be available at pick up El Monte RV will be liable only for refund of the difference between the Premier and standard unit of similar type and length.
• When pre-booking campgrounds clients should consider a larger unit may be substituted.
• When making ferry reservations clients should automatically reserve the next larger unit length.

AT THE RETURN RENTAL COUNTER: Motorhome Return Requirements and Procedures
Vehicle Return: 

• Return time is between 9:00 AM and 11:00 AM. Customers returning late may be charged a $50.00 or more per hour late fee.
• There is no refund for any reason if customer terminates rental before scheduled return date.
• Motorhome cannot be dropped off later than 1 hour before or anytime outside of location’s official hours of operation.
• All late returns or extensions must be authorized at least 48 hours prior to the scheduled date of return and any additional charges will be immediately applied to the customer’s credit card on file.
• Clients with an early flight must make prior arrangements with the rental station for possible earlier transfer to airport. Clients may have to return by 11:00 am a day early to obtain courtesy shuttle or arrange other means of transportation. No refunds for early return.

Cleaning: Motorhome must be returned in clean condition. Cleaning fee of $50 or more per hour may apply if Lessor determines, in its sole and absolute discretion, that the Rental Vehicle has not been returned in a clean condition. Clients should clean out anything that they have brought into the vehicle. Interior condition should be as it was at pick-up. For vehicles attending burning man, it takes around 2-3 days of cleaning.

Flush-out: Motorhome must be returned both waste collection tanks empty. There will be a $75.00 flush out fee if the waste and/or holding tanks have not been drained (valves open, cap off) by Renter prior to the Rental Vehicle being returned to Lessor, at Lessor’s sole discretion.

ON THE ROAD

Fuel Consumption

• Fuel costs are client’s responsibility. Gasoline tanks are generally full at pick up and must be returned full or the difference will be estimated and the clients charged, or if not full the gasoline tank must be returned at the same level as at takeover or the difference will be estimated and the clients charged.
• No claims are accepted as to fuel consumption. Fuel consumption will vary according to where and how a vehicle is driven. No claims are accepted as to fuel consumption if the client is upgraded to a larger unit.

Staying Overnight in a Motorhome:

• Since our motorhomes are Self-Contained it would be possible to overnight anywhere, but it would not be legal. Motorhomes may overnight at RV Parks, Motorhome Campsites or at roadside “Rest Areas”.
• Campgrounds & RV Parks are typically found outside major cities, in rural areas, and near popular attractions.
• Regional campground directory is available at the rental counter upon request. Additional Campground and RV Park on-line information are available upon request.
• Note: It is always wise to check the on the availability of sites long before you begin your vacation. Campground sites at National Parks and other commonly visited vacation/travel spots can sometimes reach capacity 5-6 months in advance; especially sites that can accommodate large size motorhomes.

Luggage Storage:

• Luggage storage is available on a limited basis at gateway locations only. Luggage storage is at the client’s own risk.
• To facilitate the pick-up and drop off procedures, we recommend that clients store their luggage in the vehicle’s on-board storage compartments. Soft-sided or collapsible bags are best for storage.
• Luggage capacity of courtesy shuttles is limited and may require clients with excess luggage or oversized items to store and later retrieve them from their hotel.

Maintenance and Use Responsibility: Client is responsible for routine maintenance while traveling (checking coolant, oil, tire pressure, etc.), as well as immediately reporting mechanical failures. Clients may be held responsible for mechanical damage due to the negligence of operation and /or performing normal maintenance. Tools for vehicle repair and tire change are not provided since clients are not authorized to make repairs.

Travel Restrictions

• Clients are restricted from traveling to certain regions due to road conditions, extreme weather, acts of God, security alerts and/or availability of support. Restrictions are subject to change without notice and are determined solely by El Monte RV.
• Clients are responsible for knowing and following the travel restrictions and for informing themselves of possible changing conditions. El Monte RV, to the best of its ability, will provide clients as much information at the time of pick up as possible, but is not liable for any delays or detours client may encounter.
• Violation of these travel restrictions voids insurance and coverage options under the terms and conditions of the rental contract.
• Please note the following restrictions:

1) Off-road: Travel on non-public, unpaved and/or ‘logging’ roads is not permitted at any time.
2) Death Valley: Traveling in or traversing Death Valley is not permitted in July and August. In May, June and September travel is permitted, however, customer is fully responsible for all mechanical problems and/or towing or vehicle recovery costs. Ground temperatures can reach 140º F or 60º C.
During July / August, clients may be required on pick up to sign and acknowledge these restrictions.
3) Mexico: Travel is permitted at client’s own risk and only with purchase of El Monte RV’s Mexico Auto Liability Insurance (MALI), available at all southwest locations. However, there is no reimbursement for repairs, lost use or deductibles for damage when in Mexico.
4) New York City / Manhattan: Travel is not permitted.
5) Alaska / Northern Canada: Travel is permitted at client’s own risk. However, there is no reimbursement for repairs or lost use.
6) Winter: Travel during winter months is permitted. However, freezing conditions may occur in spring and fall at higher elevations and should be anticipated and precautionary measures were taken. Clients are responsible for any damage due to systems freezing due to cold weather. As a precautionary measure at certain locations, water may be replaced by anti-freeze to prevent water systems from freezing. Clients are then not allowed to use any water systems, including the toilet or shower until they have traveled to areas with consistently above zero temperatures. In the event, the clients want to replace the anti-freeze with water they may be charged up to$150 to re-winterize or de-winterize the vehicle.
7) Summer: Travel in summer months and/or in extreme temperatures can strain motor home systems such as roof and dash air conditioners, generator and refrigerator. We maintain our motor home fleet to accommodate all weather conditions; however, clients should be made aware that performance of motor home systems under extreme conditions cannot be guaranteed. Roof A/C units will only cool the interior of the motor home up to a maximum of 20 degrees cooler than the outside temperature.
8) Ontario / Quebec: Due to the increased incidence of theft motor homes are not allowed to be left unattended within the cities of Montreal, Ottawa and Quebec City. We recommend leaving the motor home parked at a campground and use a taxis or public transportation. Details available at pick up location. Clients planning on traveling in these areas must inform rental station prior to departure.
9) Alternative terms & conditions: Alternative terms & conditions may come into effect for pick-ups and returns between 27 August 2018 and 07 September 2018.

On-The-Road Vehicle Support:

• Open every day during business hours and most holidays, and extended hours in peak season.
• Support staff may also be reached via email.
• In order to be eligible for a lost-use refund, client must have contacted El Monte RV’s On-The-Road Support department during their rental period and must have followed their instructions, self-help tips, and/or recommendations for repair.
• On-The-Road Support is a courtesy service provided by El Monte RV for our customers. They are not authorized to determine refunds. Any refund consideration can only be made by the return location manager.
• Under certain circumstances, clients may be provided a replacement vehicle. El Monte RV, at its sole discretion, reserves the right to determine if, where and when a vehicle exchange will take place.
• In the event of an accident involving an El Monte RV rental vehicle, no matter who was at fault, El Monte RV reserves the right to determine if, where and when a vehicle exchange will take place.
• Under most circumstances, if the client for any reason was at fault in causing incapacitation of their motor home they will be required to pay the costs incurred in delivering a replacement unit to them as well as any damage deductible up to $5,000.
• Should clients violate applicable laws or the terms and conditions by driving intoxicated, under the influence of drugs, or should they fall asleep at the wheel or drive negligently the $5000 deductible is voided and the customer will be responsible for all costs involved in replacing, towing and repairing of damaged motor home. Client’s financial responsibility includes but is not limited to the rental vehicle. Clients may be charged ‘Loss of Rental’ for the time needed for recovery and/or repair.

Traffic Tickets, Golden Gate Bridge Toll, Sun Pass: 

• Client is responsible for all traffic violations, fines, toll charges and/or citations incurred during the rental period.
• Client may either pay for the fines themselves, or opt to hand the citation over to the rental office upon return for processing and payment. In addition to the citation amount clients will be charged a $25 administrative processing fee per infraction.
• In the event of customer non-payment or failure to turn over any citations to El Monte RV, clients are responsible for the fine amount plus late penalties. Additionally, clients may be charged up to $250 per infraction for increased administrative processing.
• Golden Gate Bridge tolls: El Monte RV will charge the customer the amount of the toll PLUS an additional $10 handling fee, using the credit card we have on file. This process is automatic. Clients must indicate upon pick up if they wish to opt out of this process. This service does NOT include traffic or parking infractions.
• Florida Sun Pass Toll Lane Transponder: Clients have the option of renting a transponder for $6/day which will automatically cover all tolls in Florida.

Reimbursements & Refunds:
El Monte RV operates one of the newest fleets in the industry. Yet as motor homes are mechanical devices they may occasionally develop problems.

• Refunds for Mechanical problems: In the event of a mechanical problem requiring repairs over $75 clients must call El Monte RV’s On-The-Road Support for authorization. A toll-free number is provided for assistance with problems, questions, etc. Clients will be reimbursed on return and upon presentation of receipts and any replaced parts. No repair receipts over $75 will be reimbursed without prior authorization.
• Additional Items: In the unlikely event that items are missing from kitchen or personal kits, or for example if a client needs an additional blanket, or needs to replace an item for the motor home such as a water hose, sewer hose, etc., the client may purchase these items without prior approval and will be refunded at return upon presentation of valid receipts, provided they not total more than $75.
• Breakdowns: In the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 hours, El Monte RV will refund lost-use rental charges only. El Monte RV’s maximum liability shall be for the refund of nightly rental charges or fractions thereof. No claims for rental car, hotel, telephone, etc., will be accepted.
• Accompanying vehicles: Accompanying vehicles are not eligible for compensation.
• Non-essential items: Radio, air-conditioning, refrigerator, generator, microwave, appliances, automatic step and cruise control, are not considered mechanical breakdowns.
• Client Complaints: Client refund or reimbursement requests must be received in writing with all supporting documentation no later than 45 days after rental return to be eligible for compensation consideration. El Monte RV reserves the right to take up to 60 days after receipt of the complaint to investigate and respond.
• On-The-Road Support Contact requirement: In order to be eligible for any lost-use refund during their rental period clients must contact El Monte RV’s On-The-Road Support and start a Customer Service Log with them and must have followed all instructions, self-help tips, and/or recommendations for repairs.
  – Customers declining On-The-Road Support instructions, recommendations or appointments for repairs will not be eligible for lost-use compensation.
  – All vehicle lost-use issues must be verified by a pre-authorized repair facility and/or by location staff upon return and only after issues are validated will any compensation be considered.
  – No consideration for lost-use will be given if it is determined any issues were operator error.
• Loss of Rental: Clients may be charged up to the amount of the deductible for company’s lost rental revenue due to the down time based on an estimated time for motor home repair.

Lost Items: El Monte RV is not responsible for items left in the motor home after client’s return and reserves the right to donate or dispose of them as it sees fit. Left items cannot be mailed to the client.

The Generator:
All of our motorhome units have a generator built-in. The use of the generator is not required for normal vehicle operation.
The Generator runs on the same fuel tank that the engine does. The fuel tank must be at least 1/4 full in order for the generator to operate. The output is 110 Volt and 30-45 amps.
The Roof Air-Conditioner, the Microwave and the Electric Setting on the Refrigerator & Freezer require 110 Volt AC to run. This means the motorhome unit is required to be connected to an external source of electricity or to have the generator running in order to use these Appliances.

TIMES OF OPERATION:

International/Travel Trade Reservations Department:

• Office Hours: 8 am – 5 pm Pacific Standard Time, Monday through Friday.
• Closed for the following holidays: New Year’s Eve, New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day.

Rental Offices:

• Some rental offices alter their daily Times of Operation during the Winter Season.
• All rental offices are closed for the following holidays: New Year’s Eve, New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day. No bookings will be accepted for pick up or return on these dates. No exceptions.
• In addition, many rental offices are closed one day prior and following the actual holiday dates (excluding weekends). The Salt Lake City, UT office is also closed on July 24th (Pioneer Day). The San Francisco/Dublin, CA office is also closed on 03 September 2018.
• Rental office closing dates are subject to change.
• Recommendation: Due to heightened volumes of travel during holiday seasons we recommend that customers avoid beginning or ending their motor home rental on the day immediately before or after a holiday date. Otherwise, customers may experience airline delays, increased road traffic and possible delays at the rental office.

Roadside Assistance Help-Line:

• 06:00 – 19:00 hours (6 am – 7 pm) PST; Mon-Sat (April – September)
• 06:00 – 18:00 hours (6 am – 6 pm) PST; Mon-Sat (October – March)
• 08:00 – 17:00 hours (8 am – 5 pm) PST; Sundays.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you.  If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier’s terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

El Monte RV Market Insurance

Insurance and Coverage Options (conditions and exclusions apply): Pre-Paid or Paid at Counter.

• Renter must present proof of automobile insurance applicable to the rental unit.
• Vehicle Incident Protection (VIP) reduces the Deductible to $1,000 Per Occurrence of accidental damage to the rental vehicle.  VIP is $16 per night Pre-Paid or Paid at Counter.   
• Rental Liability Insurance (RLI) acts as Primary Third Party Liability Insurance up to the required financial responsibility limits.  RLI is $13.50 per night Pre-Paid or Paid at Counter.  RLI is not available for purchase at rental offices in Arizona, Delaware, Distirct of Columbia, Florida, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, New York, Nevada, New Hampshire, South Carolina, South Dakota, Vermont and Virginia.
• Supplemental Liability Insurance (SLI) is Additional Third Party Liability Insurance up to $1,000,000.  SLI is $12.00 per night in Florida and $13.50 per night in all other States Pre-Paid or Paid at Counter.  SLI is not available for purchase at rental offices in Nebraska, New York and Virginia.
• Mexico Auto Liability Insurance (MALI) is required protection which must be obtained from El Monte RV for the specific dates that the motorhome will be in Mexico. MALI is $22 per calendar date that the motorhome will be in Mexico. Cannot be pre-paid; only Paid at Counter.