Apollo RVusa - USA rv rental companies

Since its inception in 1985, Apollo Motorhome Holidays has revolutionised the recreational vehicle industry. As one of the world’s largest privately owned leisure vehicle operators, Apollo is dedicated to world class guest service and great rates.

Apollo’s fleet of over 3500 quality campervans, motorhomes, 4WDs and cars and more than 500 exceptional staff have helped thousands of guests enjoy the wonders of travel across Australia, New Zealand and North America.

Why choose Apollo?
• Save money with flexible pricing and liability options.
• Relax with 24 hour roadside assistance, larger beds and the latest of modern conveniences.
• Explore in an Apollo vehicle, guaranteed to be 2016/2017 models.
• Enjoy discounts for multi-hire guests and on long-term hires
• Enjoy peace of mind knowing you have booked with a global leader in motorhome holidays.
• Enjoy convenience with 5 centrally located branches across the USA.
• Know Apollo vehicles are the latest models, with our 12 month vehicle age guarantee.
• Experience innovation with intelligently designed vehicles built by Winnebago
• Enjoy flexible terms and conditions with one way rentals and young drivers accepted (from 21 years of age). Plus there are no surcharges for young drivers.

Apollo RV USA Rental Terms

Important Information About Your Rentals
On arrival, you will be required to sign a rental agreement with the operators of Apollo RV USA. Here is a summary of their terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for Apollo RV USA.

* The Supplier means the operator of Apollo RV USA
* The Client is also referred to as the hirer (s) or renter (s)

Payment Terms:
A non-refundable deposit will be collected upon confirmation and is deducted from your nominated credit card. Accepted credit cards are Visa and MasterCard (1.95% transaction fee applies).

The remaining balance is to be paid 38 days before pickup. A bond is payable upon arrival as well as an administration fee. The amount payable depends on your excess reduction options booked with your hire. This amount is deducted from your credit card and is fully refundable when the vehicle is returned and meets the conditions of the Terms and your Rental Contract. Please see the Terms and Conditions for further details.

NOTE: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to USD.

Cancellation Fee:
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:

• If cancelled 94+ nights prior to pick up – no fee (booking deposit refundable).

• If cancelled 93 to 63 nights prior to pick up – US$100 cancellation fee (waived if cancelled within 3 business days of booking).

• If cancelled 62 to 33 nights prior to pick up – 20% of Rental plus one-way fees (minimum US$250).

• If cancelled 32 to 18 nights prior to pick up – 50% of Rental plus one-way fees (minimum US$250).

• If cancelled 17 nights or less prior to pick up or no show – 100% of Rental plus applicable one-way fees and Burning Man Surcharge, if applicable.

Travel Insurance:
Apollo strongly recommends that guests ensure they take out the highest level of private Travel Insurance

Rates Include:
• Apollo Welcome Pack
• Vehicle Consultation
• 24-hour roadside assistance
• Extra Driver Fees
• Standard Liability of US$1,500
• Public Liability Insurance

Value Pack upgrade:
Rentals can be upgraded by adding the Value Pack upgrade for an additional US$100.8 per day.

– The minimum amount payable per rental segment for the Value Pack is $1008.00 – i.e. 10 nights rental.
– The maximum amount payable per rental segment for the Value Pack is $4032.00 – i.e. 40 nights rental.

The Value Pack includes: Collision Damage Waiver (zero responsibility), Unlimited Miles, Administration Fees/Taxes on items included in the Value Pack, Personal Kits, Bond Admin Fee, Vehicle Preparation Fee, Initial set of Toilet Chemicals, Camp Chairs and Table, and Child Restraints (on request).

Booking Amendments:
If you wish to make any changes to your booking the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations:

– Change of date for vehicle pick-up or drop-off
– Change of location (depot) for vehicle pick-up or drop-off
– Change of vehicle category
– Name change

If an amendment is made to the rental dates within 17 nights of a collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of nights originally booked) or if a lesser vehicle is selected. There is no refund for late pick-up or early return of a vehicle. A relocation fee may apply if the collection or return location is amended within 17 nights of vehicle pick up or if notification occurs during the hire.

Booking Amendment Fee
The first change only is at no charge. The first change may involve several aspects of the reservation. The second and subsequent changes are at $50 USD per aspect, per change

Rental Extension:
If the guest wishes to extend the rental whilst on hire, they must first obtain authorisation from Apollo Reservations who will advise of the additional costs. The rental extension is subject to fleet availability. The extra cost of an extended rental must be paid by credit card over the telephone or at an Apollo Branch immediately on confirmation of the rental extension.

If the guest decides to extend their rental duration (changing the drop-off date) by 2 nights the same flex rate is used that applied on the day when you made your original booking. If the guest extends by 3 nights or more, the booking change rule applies as outlined above.

Failure to obtain authorisation will result in the guest being charged double the nightly gross rental rate.

Rental Charges:
Rental Charges are calculated on a ‘per night’ basis.

Branch Hours:
Apollo branches are open Monday to Friday from 9am to 4.30pm, and Saturday from 9am to 12pm all season except Denver and Seattle which will be closed from the 01 December 2018 to 28 February 2019. Branches will be closed Sundays and public holidays.

Vehicle Collection and Return

Excluding 15 June 2018 to 15 September 2018

Pick-up time is between: 12.00noon and 4.00pm Monday to Friday

11.00am and 1.00pm Saturday

Drop off Time is between: 9.00am and 11.00am Monday to Friday 8.00am to 10.00am Saturday

15 June 2018 to 15 September 2018

Pick-up time is between: 12.00noon and 4.00pm Monday to Saturday

Drop off Time is between: 9.00am and 11.00am Monday to Saturday

Additional fees apply outside these hours and there is no refund for late pick-up or early drop-off of the RV. Guests are required to phone their pick-up location the day before or morning of pick-up between 8-10am to schedule a pick-up time within the designated pick-up period.

RV Introduction and Show Through

On pick-up, our staff provide guests with a thorough RV show through with all the necessary information guests need to know about the interior and exterior features of their RV. This ensures guests are comfortable and confident with their RV before they start their road trip. Awnings are factory-fitted to units for later sale. We do not provide instructions for these and we do not promote the availability of awnings for guest use. In the interests of minimising damage and costs of repair for guests, awnings are disabled from use.

Vehicle Return Late Fee
A flat fee of $300 will be charged when a vehicle is later than the Due-In time outlined on your Booking Confirmation (a 30 minute Grace period applies).

Vehicle Condition

Vehicles must be returned with the interior cleaned and holding tanks emptied. The vehicles exterior does not require cleaning unless it is difficult to ascertain the condition of the vehicle on return. Fees will apply if the vehicle is not returned in the required condition.

Mileage (Included in the Value Pack)
500-mile packages are available at a cost of $180. Mileage packages must be prepaid before departure. There is no refund for any unused miles. Excess miles are charged at $0.45 per mile.

Transfers:
Vehicles must be collected and returned to our branches (no airport returns). Transfers to and from the Apollo depot are not included in the rental price. It is the guest’s responsibility to get to and from the branch.

Payment at Branches:
For security reasons, Apollo will only accept credit card or debit card for rental charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The Bond on the vehicle is only payable at pick – up by Credit Card.

Administration Fees / Taxes (Included in the Value Pack):
A charge of 10.5% of the total cost will be levied to cover administration fees, government taxes, duties and other associated costs. Administration fees can be either prepaid or paid at the rental counter on a collection of the vehicle. This fee will always apply to the vehicle charge.

Calculation on Administration Fees / Taxes when Value Pack has been selected:

Value Pack includes Administration Fees / Taxes on items included in the Value Pack. This does not include the daily rental charge of the vehicle. For example: Vehicle = $1092, Value Pack = $1092, TravelTab Navigator+ = $169.90 therefore the 10.5% Administration Fees / Taxes will be $132.50 (10.5% of vehicle and TravelTab Navigator+).

Credit Cards:
Supplier only accepts Visa, Mastercard, American Express and Diners Club.

Exchange Rate / Currency Variations:
All credit card transactions are conducted in US Dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.

Rental Duration:

A road trip allows you to travel at your own pace. To ensure our guests get the most of their holiday a minimum five-day booking period applies when pick-up and drop-off is from the same branch location. Minimum booking periods may also apply during peak periods. Updates will be included with the weekly Flex notifications.

Minimum rental is three nights for rentals commencing during the periods 1 April 2018 to 15 July 2018 and 1 October 2018 to 31 March 2019.

Minimum rental is seven nights for rentals commencing during the period 16 July 2018 to 2 September 2018.

The minimum rental is ten nights for rentals that commence from San Francisco from 15 August 2018 to 02 September 2018.

Minimum rental period is seven nights for rentals commencing during 3 September 2018 to 30 September 2018. Minimum rental periods are subject to change during other peak periods.

One Way Rentals:
One-way rentals are available between all Apollo branches subject to a 7-night minimum rental period. 5-night minimum rental period applies for rentals that commence from 01 April 2018 to 15 July 2018 and 01 October 2018 to 31 March 2019 when travel is one way between Los Angeles, Las Vegas or San Francisco branches only. One-way rentals are always on request. One way fees apply

Driver’s License and Minimum Age:
A current and full motor vehicle driver’s licence is required to be shown by all drivers at the time of pick-up. If the driver’s licence is not in the English language then an international driver’s licence is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s licence must have been held for at least two years and be valid for the whole length of the rental. The original driver’s licence must be shown at the time of pick-up when the driver is present.

Drivers must be 21 years of age or over.

For a hassle free check out, guests can pre-register all drivers prior to pick-up via the following link: https://bookings.apollorv.com/PreReg/WWAPRVCO

Vehicle Preparation Fee (Included in the Value Pack)
A fee of US$185 applies on a collection of the vehicle to cover the vehicle preparation and equipment. This includes all pre-cleaning and mechanical servicing, 1st tank of propane gas, and vehicle kit (pots, pans, crockery, cutlery, cooking utensils, broom and dust bin).

Campground Guides
Each vehicle is supplied with complimentary campground guides.

Vehicle Consultation:
On pick up of the vehicle, our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.

Apollo Welcome Pack:
Each vehicle is supplied with a complimentary Apollo Welcome Pack for the first night that includes some essential items.

Additional Products:

• Personal Kits (Included in the Value Pack) – US$60 per person, per rental (including sheets, blanket, pillow, bath towel and tea towel)

• Camp Chairs (Included in the Value Pack) – US$10 each per rental

• Camp Table (Included in the Value Pack) – US$20 per rental

• TravelTab Navigator+ – US$10.00 per night

• Generator Use – US$3 per hour as determined by an installed running time meter

• Generator Package – US$5 per night for unlimited use

• Baby Seats (Included in the Value Pack) – US$40 each per rental.

• Booster Seats (Included in the Value Pack) – US$40 each per rental.

• First Aid Kits – A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the guest and a US$50 fee is charged when the vehicle is returned.

• Toilet Chemicals – US$2.50 each

• PlatePass – US$5.99 per night (max. 10 nights) plus toll costs

Extended Roadside Assistance – $4 per day capped at 25 days. This includes opening vehicle on lock out, lost key replacement up to $120, emergency towing up to 15 miles, jump start, flat tyre change using spare located in the vehicle, fuel delivery up to 5 gallons.

Windscreen and Tyre Protection Plus Extended Roadside Assistance – $7 per day capped at 25 days. This includes 1 windscreen, 2 tyres, opening vehicle on lock out, lost key replacement up to $120, emergency towing up to 15 miles, jump start, flat tyre change using spare located in the vehicle, fuel delivery up to 5 gallons.

TravelTab Navigator+

The Navigator+ includes: Navigation Apps (built in games, news, social media, language translation, currency conversion and other convenient travel tools) MyTravelTab Store (exclusive deals on local attractions, events, dining, and shopping) The Navigator+ customizable features*: Wifi Hotspot TravelTab Phone (call and text) *Guest can unlock these features while on hire for an additional cost. The US Tourer and Elite Traveller are not available in Denver, Seattle, New York and Orlando.

Child Restraints

DATE OF BIRTH FOR CHILDREN UNDER 8 YEARS
Apollo will now require the date of birth for all children under 8 years of age, this is to ensure they can safely
travel in our vehicles.

Guidelines for the safe travel of children

Vehicle	Option 1: 1 Baby Seat & 1 Booster Seat	Option 2: 2 Baby Seats	Option 3: 2 Booster Seats	No Child Restraints allowed
US Tourer	X	X	X	X
Pioneer	√	X	√
Sunrise Escape	√	X	√
Eclipse Camper	√	X	√
US Wanderer	√	X	√
Elite Traveller	X	X	X	X

Which Child Restraint?	Not Permitted to travel in vehicles	Baby Seats (Anchor Point required)	Booster Seats (High backed versions do not require an anchor point)	No Restraints (No restraints required)
Age	0 to 24 months	2 to 4 years	4 to 8 years (must be over 18kg & 102cm)	8 years or older (must be over 145cm)

Multiple Rentals:
Consecutive Motorhome/Campervan rentals can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Australia and New Zealand on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a night each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one-way fee and minimum rental period conditions. This discount does not apply to completed bookings.

Travel Restrictions:
Apollo reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions,and the distance to nominated destinations in relation to the length of the rental period. The US Tourer is not available in Denver, Seattle, New York and Orlando.

Prohibited Travel Areas Travel in the following areas is strictly prohibited at all times:

• Logging and non-public roads.

• Any and all unnumbered roads and highways.

• Denali Highway in Alaska

• North Canol Highway in the Yukon

• Dalton Highway (north of Livingood)

• Eagle, Alaska (Hwy 5 north) from the junction of Hwy 9 (Top of the World Highway) and Hwy 5 west

• McCarthy Road between Chitina and McCarthy, Alaska

• Highway 500 (Trans Labrador Highway) from Goose Bay to Labrador City

• Highway 389 from Labrador City to Baie Comeau

• Highway 510 from Red Bay to Happy Valley-Goose Bay

• Highway 167 north of La Doré

• Highway 109 and Baie James Road, Quebec

• Vehicles are not permitted to enter Mexico at any time.

• Manhattan: due to restrictions on RV heights, propane gas and parking, RV with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels. Travel Restricted Areas

• Travel to Death Valley is limited to the low season (1 October through 30 April) due to extremely high temperatures which can cause system failures.

• Travel on the Dempster Highway in the Yukon is not permitted between 15 September and 14 May due to road conditions. We are happy for our Guests to travel on this road between 15 May and 14 September. Guests assume all responsibility for any expense or loss of time while traveling in restricted areas.

Mexico, Alaska, Yukon and Northwest Territories & Newfoundland:
Travel to Mexico, Alaska, Yukon and Northwest Territories & Newfoundland is strictly prohibited.

Manhattan:
Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels.

Peak Season Surcharge
When a rental commences between the 16th August 2018 to the 2nd September 2018, an additional surcharge of US$500 will automatically apply.

Burning Man Festival (27th August 2018 to 3rd September 2018)

An additional surcharge of US$1000 will apply for any pick-ups from San Francisco/Oakland and US$700 will apply for any pick-ups from any other location for travel to the Burning Man Festival. Intention to travel to Burning Man must be advised at the time of booking. * Dates are correct at the time of release. Dates are subject to change.

Colorado Road Safety Fee
A surcharge of US$2 per night (maximum US$90 per booking) applies to all rentals picking up from the Denver branch.

Change of Drop Off Destination:
If the guest wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from the Apollo Head Office. Subject to the change being approved, a minimum additional charge of $700 will apply.

Winterization
All motorhomes must be winterized when travelling in freezing conditions. This includes the water pipes, toilet, fresh water tanks, sinks, shower, water filter, water heater and all holding tanks. Winterization requires that the water is drained from the fresh water tank, water pipes, water filter, water heater and all waste tanks.

Once the vehicle is winterized, no water can be put into the fresh water tank and it cannot be hooked up to the city water supply. Therefore, no water is available in the motorhome. The toilet can be used only if non-toxic RV antifreeze is used to manually rinse and flush. Vehicles picking up from a branch where the temperature is 35 degrees Fahrenheit or below will be winterized.

It is the renters’ responsibility to have the vehicle winterized while on a trip at his/her owns expense should the weather conditions require. The renter is also financially responsible for having the vehicle re-winterized on the return trip if the vehicle was winterized at the time of pick-up. A US$150 re-winterization fee will be charged by Apollo Motorhome Holidays if the vehicle is returned non-winterized when the temperature is 35 degrees Fahrenheit or below.

The renter will be fully responsible for any damages to the plumbing and water systems caused by freezing during their trips.

Repair

We understand that while on holiday the RV may require small repairs or small items included in the kitchen kit may need replacement. So not to disrupt the road trip any further, if the damage was not caused by the guest, repairs up to $100 can be completed without authorisation and will be reimbursed. If repairs over $100 are needed, the Apollo Assist team needs to be informed prior to repair being completed. All RVs are covered for 24hr mechanical emergency roadside assistance.

Holiday Disruption Coverage

Should the hirer’s motorhome holiday be disrupted by a mechanical breakdown as defined below (which does not extend to accident or damages caused by the renter), for more than 12 working hours after reporting to Apollo, the renter will be reimbursed up to a maximum of the gross nightly rental rate for each night affected until the problem is rectified. Failure of mechanical and accessories which includes living cabin air conditioner, water pump, shower/toilet, refrigerator, stove/grill must be assessed by a branch or authorised repairer. Reimbursement is only possible when Apollo has been contacted to rectify the problem and the hirer cooperates to do so. Failure to notify Apollo acknowledges that the issues is of such a minor nature that the hirer makes no claim for loss of time in respect of their rental. Defects and repairs of Wi-Fi, travel devices, radio, TV, CD or DVD player, awning, cruise control, etc. are not considered mechanical breakdowns and are excluded from Holiday Disruption Coverage. The following conditions results in the compromised performance of accessories and as such Apollo will not be held liable for financial compensation: – Air conditioners in temperatures over 36 degrees Celsius – Electric and Propox Gas heaters in temperatures under 4 degrees Celsius – Freezing of water pumps in temperatures below 2 degrees Celsius

Infringements and Administration Fees

Apollo will pass on any charges the guest receives for traffic infringements, toll way or parking fines during their road trip. No one likes unexpected surprises or additional administration fees, so we’ll only pass on to guests the exact amount of the fine or charge received.

PlatePass

Apollo has partnered with PlatePass to provide electronic tolling for our guests. Save the hassle of stopping for tolls or figuring out how to pay for tollways that have converted to All Electronic Tolling that are covered by PlatePass. Simply add the PlatePass to avoid the hassle.

Change Of Vehicle:
Should the vehicle booked be unavailable through unforeseen circumstances, Apollo reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the guest to a refund.

Vehicle Category:
Vehicles cannot be requested by make or model, only by vehicle category.

Powered Site Bookings:
Powered Sites can be difficult to manage during high season. We recommend guests make a reservation for at least a 31ft vehicle, irrespective as to the size of the motorhome reserved, to avoid problems due to possible upgrades.

Voluntary Downgrade:
Should the guest decide to take a lesser vehicle than they will not be entitled to any refund.

Limit of Liability:
In the event of no alternative vehicle being available to the guest, Apollo’s liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the guest) the remainder of the hire period.

Important:
Apollo reserves the right to refuse any rental at our discretion.

Animals:
Service animals are allowed to travel in our RVs with prior permission from Apollo but pets are not permitted. A penalty of $500 will be imposed for pets inside the RV to cover the costs of sanitizing and cleaning.

Smoking:
Smoking is not allowed in our RVs. A penalty of $500 will be imposed for smoking inside the RV to cover the costs of sanitizing and cleaning.

PROTECTION PACKAGE

Public Liability Insurance:
Public Liability Insurance is included in the nightly rental rate. Apollo is insured for damages to third parties and/or their property. The public liability insurance that covers the registered drivers is only up to the statutory limit as stipulated by law of the State you are in at the time. This insurance amount is normally very low.

Supplemental Liability Insurance (SLI)

Optional SLI provides the guests with an increased limit of liability protection for 3rd party damage claims up to US$1 million. Pricing available at pick-up.

Property Damage:
The guest is responsible up to the amount of US$1,500 for the cost of damage to the rented Vehicle. The guest is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental period. In addition to the Liability, an administration fee of US$75 will be charged per claim.

Standard Liability:
Apollo’s rental charge includes a Standard Liability of $1,000.
A Bond of $1,000 will be collected at the time of entering into the Rental Contract. The $1,500 will be debited to the credit card account immediately. An administration fee of $30 applies.

Collision Damage Waiver (CDW) – (Included in the Value Pack)

A US$0 (zero) responsibility applies. This option can be purchased by paying to Apollo US$15 per night. ? The maximum amount payable for this option per rental is US$600 (40 nights rental). The minimum amount payable for this option per rental will be based on the minimum rental period applicable for the particular rental (e.g. 7 nights for rentals during the high season).

CDW protects against:

Accidental damages
Windscreen (1 windscreen covered per rental) excludes Elite Traveller
Protection against theft and graffiti
Protection against uninsured motorists
Tire damage (2 tires covered per rental)

A Bond of US$500 will be collected at the time of entering into the Rental Contract. This Bond is payable to Apollo by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for US$500.

Bond
For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage, extra costs will be charged.

Bond rollovers are permitted for Apollo multi hires only within the same country when the bond is banked.

Full Responsibility
At all times the guest is responsible for:

• Damage caused to the RV where the terms of Rental Contract have been breached.

• Damage caused by negligence and/or willful conduct.

• Damage caused to the RV in any way by part or total water submersion or salt water.

• Damage caused due to a single vehicle roll over

. • Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.

• Damage or loss caused to any personal belongings.

• Damage caused by the incorrect use of snow chains.

• Damage to the awning, slide out, overhead or underbody of the RV.

• Damage caused to tires and windscreen except where Windscreen and Tire Protection Plus Extended Roadside Assistance has been purchased and applies.

• Damages caused by neglecting proper operating procedures, e.g. incorrect fuel type and quality, ignoring oil or coolant levels, air pressure, etc.

• Damages caused by freezing / overheating e.g. unit not winterized, or overheating of RV or systems, e.g. plumbing or water systems.

Damages caused by neglecting proper operating procedures, e.g. incorrect fuel type and quality, ignoring oil or coolant levels, air pressure, etc.

Damages caused by freezing / overheating e.g. unit not winterized, or overheating of vehicle or systems.

Rates/Terms/Conditions
Are subject to change without notice.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier’s terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

Apollo RV USA Rental Terms for travel between 01-Apr-2018 and 31-Dec-2019