star rv usa - usa rv rental companies

star rv usa - rv rental usa

Star RV USA

Star RV is the newest member of Apollo Motorhome Holidays, the largest privately owned recreational vehicle operator in the world. Star RV is proud of its Apollo heritage and rightly so, for without a great past, there cannot be a sparkling future.

Why Choose Star RV?
Choosing a recreational vehicle bearing the Star RV emblem not only provides your guests with a superior driving experience but also an enhanced holiday experience. Passionate craftsmanship and cutting-edge technology combine to produce a truly exceptional suite of recreational vehicles - all under 6 months old. Offering a home away from home, will take Star RV guests to the most wonderful places, allow them to mingle with interesting people and llife long memories. Star RV delivers the style and dependability that your guests deserve.

6 Month Guarantee
Star RV is fuelled by an absolute passion for the RV’ing lifestyle and an unrivalled dedication to its guests. This has resulted in the Star RV 6 month Guarantee. Star RV is the only RV rental company to guarantee that its entire fleet is less than 6 months old. Promising a newer vehicle means Star RV guests can enjoy the latest in design, technology and reliability, delivering a superior and safer holiday experience.

Service
Star RV offers a new standard in guest service with its 5 Point Service Star.
- Complimentary valet service.
- Taxi Fare from the nearest Airport reimbursed up to US$35 for Los Angeles, Las Vegas and Denver, and US$70 for San Francisco and Seattle on the day of pick-up (receipt must be presented for reimbursement)
- Expedited vehicle pick up with online registration.
- Expedited vehicle return with a simple key drop facility.
- 24 hour, free call, guest service line.

Design
Star RV’s quality fittings and design features enable guests to explore Australia, New Zealand and America in comfort and style. Flat screen TVs, DVD players and iPod docking stations all come standard with Star RV vehicles. Each vehicle type has its own unique and inventive design elements, including slide out sections, large awnings and spacious interior. These are just a few examples of how Star RV’s intuitive designs ensure the guest’s comfort and convenience on their self-drive holiday.



Star RV USA Rental Terms

Important Information About Your Rentals
On arrival you will be required to sign a rental agreement with the operators of Star RV USA. Here is a summary of their terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for Star RV USA.

    * The Supplier means the operator of Star RV USA
    * The Client is also referred to as the hirer (s) or renter (s)

Payment Terms:
A non-refundable deposit will be collected upon confirmation and is deducted from your nominated credit card. Accepted credit cards are Visa and MasterCard (1.95% transaction fee applies).

The remaining balance is to be paid 38 days before pickup. A bond is payable upon arrival as well as an administration fee. The amount payable depends upon your excess reduction options booked with your hire. This amount is deducted from your credit card and is fully refundable when the vehicle is returned and meets the conditions of the Terms and your Rental Contract. Please see the Terms and Conditions for further details.

NOTE: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to USD.

Cancellation Fees
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 63+ nights prior to pick up and 7 nights or more after the booking date - $100 cancellation fee.
If cancelled 62 to 33 nights prior to pick up - 20% of Total Rental plus one way fees (minimum $250)
If cancelled 32 to 18 nights prior to pick up - 50% of Total Rental plus one way fees (minimum $250)
If cancelled 17 nights or less prior to pick up or no show - 100% of Total Rental plus applicable one way fees.

Travel Insurance
We strongly recommend that guests ensure they take out the highest level of Travel Insurance.

Rates Include
- Vehicles less than 6 months old
- Extra Driver Fees
- Standard liability of US$1,500
- Public Liability Insurance
- Easy check out and check in
- Personalised Vehicle Consultation
- Kitchen Equipment*
- Full Water Tank
- Welcome Pack*
- 24 hour Roadside Assistance
- Campground Guides*
- Gas Bottle Exchange Service* for hires of 14 days or more in length
- Taxi Fare from the nearest Airport reimbursed up to US$35 for LAX/LAS/DEN and US$70 for SFO/SEA on the day of pick-up (receipt must be presented for reimbursement)

TravelTab Navigator+ - The Navigator+ includes: 

  • Navigation 
  • Apps (built in games, news, social media, language translation, currency conversion and other convenient travel tools)
  • MyTravelTab Store (exclusive deals on local attractions, events, dining, and shopping) The Navigator+ customizable features*:
  • Wifi Hotspot
  • TravelTab Phone (call and text) *Guest can unlock these features while on hire for an additional cost.


*Valet Service
Guests may visit any Star RV branch while on hire to have their vehicle cleaned and an oil and water check. Guests must call 48 hours prior to arrange this service.

*Welcome Pack
Each vehicle is supplied with a complimentary Star RV Pack for the first night that includes some essential items.

*Kitchen and Personal Kits
Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels.)

*Campground Guides
Each vehicle is supplied with complimentary campground guides.

*Personalized Vehicle Consultation
On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.

Star Pack
- The minimum amount payable per rental segment for the Star Pack is US$1,312.50 – i.e. 10 nights rental.
- The maximum amount payable per rental segment for the Star Pack is US$5,250.00 – i.e. 40 nights rental.
The Star Pack includes: Collision Damage Waiver (Zero Responsibility), Unlimited Miles, One Way Rental Fee, Administration Fees/Taxes on items included in the Star Pack, Bond Admin Fee, Vehicle Preparation Fee, GPS, Colorado Road Safety Fee, Initial set of Toilet Chemicals, Generator Fee, Camp Chairs and Table, and Child Restraints (on request).

Booking Amendments
If you wish to make any changes to your booking the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations:
- Change of date for vehicle pick-up or drop-off
- Change of location (depot) for vehicle pick-up or drop-off
- Change of vehicle category
- Name change
If an amendment is made to the rental dates within 14 nights of collection, no refund will be made if the length of hire is shortened (the rental will be charged at the number of nights originally booked). There is no refund for late pick up or early return of vehicles. A relocation fee may apply if the collection or return location is amended within 14 nights of vehicle pick up or if notification occurs during the hire.

Booking Amendment Fee
The first change only is at no charge. The first change may involve several aspects of the reservation. The second and subsequent changes are at $50 USD per aspect, per change.

Rental Extension
If the guest wishes to extend the rental whilst on hire, they must first obtain authorisation from Star RV Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost of an extended rental must be paid by credit card over the telephone or at a Star Branch immediately on confirmation of the rental extension.
If the guest decides to extend their rental duration (changing the drop-off date) by 2 nights the same flex rate is used that applied on the day when the original booking was made. If the guest chooses to extend by 3 nights or more, the booking change rule applies as outlined above.
Failure to obtain authorisation will result in the guest being charged double the nightly rental rate.

Rental Charges
Rental Charges are calculated on a ‘per night’ basis.

Branch Hours
Star RV branches are open Monday to Friday from 9am to 4.30pm, and Saturday from 9am to 12pm all season except Denver and Seattle which will be closed from the 01 December 2017 to 28 February 2018. Branches will be closed Sundays and the following public holidays:
Memorial Day               29 May 2017
Independence Day      4 July 2017
Labor Day                      4 September 2017
Thanksgiving Day        23 November 2017
Christmas Day             25 December 2017
New Years Day             1 January 2018
*Dates are correct at time of release. Dates subject to change.

Vehicle Collection and Return
Pick-up time is between 12.00noon and 4.00pm Monday to Friday and 9am and 11am Saturday.
Drop off Time is between 9.00am and 11.00am Monday to Saturday.
Additional fees apply outside these hours.

Mileage (Included in the Star Pack)
500 mile packages are available at a cost of US$216. Mileage packages must be prepaid before departure. There is no refund for any unused miles. Excess miles are charged at US$0.48 per mile.

Transfers
Vehicles must be collected and returned to Star RV branches (no airport returns). Taxi fare from the nearest Airport will be reimbursed on the day of pick-up, for up to US$35 for transfers to the Denver, Las Vegas and Los Angeles branches, and up to US$70 to the San Francisco and Seattle branches (receipt must be presented for reimbursement).

Payment at Branches
For security reasons, Star RV will only accept credit card or debit card for rental charges paid on vehicle pick-up or drop off. Cash payments will not be accepted at rental branches. The Bond on the vehicle is only payable at pick-up by credit card.

Administration Fees / Taxes (Included in the Star Pack)
A charge of 10% of the total cost will be levied to cover administration fees, government taxes, duties and other associated costs. Administration fees can be either prepaid or paid at the rental counter on collection of the vehicle. This fee will always apply to the vehicle charge.

Calculation on Administration Fees / Taxes when Star Pack has been selected:
Star Pack includes Administration Fees / Taxes on items included in the Star Pack. This does not include the daily rental charge of the vehicle. For example: Vehicle = $1092, Star Pack = $1365 therefore the 10% Administration Fees / Taxes will be $109.20 (10% of the vehicle charge).

Credit Cards
Star RV only accepts Visa, MasterCard, American Express and Diners Club.

Exchange Rate / Currency Variations
All credit card transactions are conducted in US Dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the guest’s Financial Institution.

Rental Duration
The minimum rental is three nights for rentals commencing during the periods 1 May 2017 to 05 July 2017 and 1 October 2017 to 31 March 2018.
The minimum rental is ten nights for rentals commencing during the period 06 July 2017 to 2 September 2017.
The minimum rental period is seven nights for rentals commencing during 3 September 2017 to 30 September 2017.
Minimum rental periods are subject to change during other peak periods.

One Way Rentals (Included in the Star Pack)
One way rentals are available between all Star RV branches subject to a 7 night minimum rental period. The following one way fees will apply:

 

 

  FROM
LAX SFO LAS DEN SEA
TO LAX 0 250 250 500 500
SFO 250 0 250 500 500
LAS 250 250 0 500 500
DEN 500 500 500 0 500
SEA 250 250 250 500 0

The one way fee is waived for the following:
- From Denver or Las Vegas to Las Vegas, Los Angeles or San Francisco pick-up from 01 May 2017 to 15 May 2017.
- From San Francisco to Los Angeles or Las Vegas pick-up from 01 September 2017 to 30 September 2017.

Driver’s Licence and Minimum Age
A current and full motor vehicle driver’s licence is required to be shown by all drivers at time of pick-up. If the driver’s licence is not in the English language then an international driver’s licence is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s licence must have been held for at least two years and be valid for the whole length of the rental. The original driver’s licence must be shown at time of pick-up when the driver is present.
Drivers must be 21 years of age or over.

Vehicle Preparation Fee (Included in the Star Pack)
A fee of US$200 applies on collection of the vehicle to cover the vehicle preparation and equipment. This includes all pre-cleaning and mechanical servicing, 1st tank of propane gas, 1st set of toilet chemicals and vehicle kit.

Campground Guides
Each vehicle is supplied with complimentary campground guides.

Vehicle Consultation
On pick-up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.

Additional Products:
Camp Chairs (included in the Star Pack) - US$10 each per rental
Camp Table (included in the Star Pack) - US$20 per rental
GPS (included in the Star Pack) - US$10 per night (max US$100 per rental)
Generator Use (included in the Star Pack) - US$3 per hour as determined by an installed running time meter
Generator Package - US$5 per night for unlimited use
Baby Seats (included in the Star Pack) - US$40 each per rental. Please refer to the Star RV child restraints policy for full details.
Booster Seats (included in the Star Pack) - US$40 each per rental. Please refer to the Star RV child restraints policy for full details.
First Aid Kits - A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the guest and a US$50 fee is charged when the vehicle is returned.
Toilet Chemicals - US$2.50 each
• Additional products may be offered on pick up.

Child Restraints
Guidelines for the safe travel of children

 

 

 

 

Vehicle Option 1: 1 Baby Seat & 1 Booster Seat Option 2: 2 Baby Seats Option 3: 2 Booster Seats No Child Restraints allowed
Saturn X X X                 X
Taurus X  
Tucana X  
Cygnus X  
Perseus X  

 

 

 

Which Child
Restraint?
Not Permitted
to travel in vehicles
Baby Seats
(Anchor Point required)
Booster Seats
(High backed versions do not
require an anchor point)
No Restraints
(No restraints required)
Age 0 to 24 months 2 to 4 years 4 to 8 years
(must be over 18kg & 102cm)
8 years or older
(must be over 145cm)

 


Multiple Rentals
Consecutive Motorhome/Campervan rentals can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Australia and New Zealand on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick-up of a new vehicle occurs on the same day then a night each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions. This discount does not apply to completed bookings.

Travel Restrictions
StarRV reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. The Saturn RV is not available in Denver, Seattle, New York and Orlando.

Death Valley:
Vehicles are not allowed to operate in Death Valley during 15 May to 15 September due to extremely high temperatures which can cause system failures. At other times guests visit these areas at their own risk and are thus responsible for all recovery and other charges. During certain periods these areas are not habitable and could pose a danger to the driver and passengers.

Mexico, Alaska, Yukon and Northwest Territories & Newfoundland:
Travel to Mexico, Alaska, Yukon and Northwest Territories & Newfoundland is strictly prohibited.

Manhattan:
Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels.

Peak Season Surcharge
When a rental commences between the 16th August 2017 to the 2nd September 2017, an additional surcharge os US$500 will automatically apply.

Burning Man Festival (28th August 2017 to 4th September 2017)
An additional surcharge will apply for any rental travelling to Burning Man.
Pick-ups on or after the 16th August 2017 - The additional surcharge of US$750 will apply for any pick-ups from San Francisco and US$450 will apply for any pick-ups from any other location for travel.
Pick-ups on or before the 15th August 2017 - The additional surcharge of US$1250 will apply for any pick-ups from San Francisco and US$950 will apply for any pick-ups from any other location for travel.
Intention to travel to Burning Man must be advised at the time of booking.
*Dates are correct at time of release. Dates subject to change.

Burning Man Festival (27th August 2018 to 3rd September 2018)

An additional surcharge of US$1250 will apply for any pick-ups from San Francisco and US$950 will apply for any pick-ups from any other location for travel to the Burning Man Festival. Intention to travel to Burning Man must be advised at the time of booking. * Dates are correct at the time of release. Dates are subject to change.

Colorado Road Safety Fee (Included in the Star Pack)
A surcharge of US$2 per night (maximum US$90 per booking) applies to all rentals picking up from the Denver branch.

Change of Drop Off Destination
If the guest wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from the Star RV Head Office. Subject to the change being approved, a minimum additional charge of US$700 will apply.

Winterization
All motorhomes must be winterized when travelling in freezing conditions. This includes the water pipes, toilet, fresh water tanks, sinks, shower, water filter, water heater and all holding tanks. Winterization requires that the water be drained from the fresh water tank, water pipes, water filter, water heater and all waste tanks.
Once the vehicle is winterized, no water can be put into the fresh water tank and it cannot be hooked up to the city water supply. Therefore, no water is available in the motorhome. The toilet can be used only if non-toxic RV antifreeze is used to manually rinse and flush.
Vehicles picking up from a branch where the temperature is 35 degrees Fahrenheit or below will be winterized.

It is the renters’ responsibility to have the vehicle winterized while on a trip at his/her owns expense should the weather conditions require.
The renter is also financially responsible for having the vehicle re-winterized on the return trip if the vehicle was winterized at the time of pick-up.
A US$150 re-winterization fee will be charged by Apollo Motorhome Holidays if the vehicle is returned non-winterized when the temperature is 35 degrees Fahrenheit or below.
The renter will be fully responsible for any damages to the plumbing and water systems caused by freezing during their trips.

Repairs
Although Star RV vehicles are late model vehicles, small repairs may be required. Repairs up to US$100 may be affected without authorisation and will be reimbursed unless the damage is caused by the guest. For amounts over US$100, Star RV will need to be informed in advance. All vehicles are covered for 24hr emergency roadside assistance.

Infringements and Administration Fees
Star RV reserves the right to charge the guest for any speeding, toll way or parking fines incurred by the guest whilst on hire. In addition to these costs, Star RV reserves the right to charge for associated administration costs for processing the fines (irrespective of excess). An administration fee of US$75 per fine will be applicable.

PlatePass – Apollo has partnered with PlatePass to provide electronic tolling for our guests. Save the hassle of stopping for tolls or figuring out how to pay for tollways that have converted to All Electronic Tolling. Simply add the PlatePass option for $5.99 per day (max 10 nights) plus toll costs to avoid the hassle.

Change Of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, Star RV reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the guest to a refund.

Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.

Powered Site Bookings
Powered sites can be difficult to manage during high season. Star RV recommends guests make a reservation for at least a 31ft vehicle, irrespective as to the size of the motorhome reserved, to avoid problems due to possible upgrades.

Voluntary Downgrade
Should the guest decide to take a lesser vehicle than booked they will not be entitled to any refund.

Limit of Liability
In the event of no alternative vehicle being available to the guest, Star RV’s liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the guest) the remainder of the hire period.

Important
Star RV reserves the right to refuse any rental at our discretion.

Animals
Service dogs are permitted to travel in our vehicles with prior permission from Star RV. No other animals are permitted in our vehicles.

Smoking
Smoking is not allowed in our vehicles.


PROTECTION PACKAGE

Public Liability Insurance:
Public liability insurance is included in the nightly rental rate. Star RV is insured for damages to third parties and/or their property. The public liability insurance that covers the registered drivers is only up to the statutory limit as stipulated by law of the State you are in at the time. This insurance amount is normally very low.

Supplemental Liability Insurance (SLI)
Optional SLI provides guests with an increased limit of liability protection for 3rd party damage claims up to US$1 million. Pricing available at pick-up.

Standard Liability
The guest is responsible up to the amount of US$1,500 for the cost of damage to the rented Vehicle. The guest is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Star RV, not at the completion of the rental Period. In addition to the Liability an administration fee of US$75 will be charged per claim.
Star RV’s rental charge includes a Standard Liability of US$1,500.
A Bond of US$1,500 will be collected at the time of entering into the Rental Contract. The US$1,500 will be debited to the credit card account immediately. An administration fee of US$30 applies.

Collision Damage Waiver (CDW) – (Included in the Star Pack)
A US$0 (zero) responsibility applies. This option can be purchased by paying to Star RV US$20 per night.
- The maximum amount payable for this option per rental is US$800 (40 nights rental).
- The minimum amount payable for this option per rental will be based on the minimum rental period applicable for the particular rental (e.g. 7 nights for rentals during the high season).

CDW protects against:
- Accidental damages
- Windscreen (1 windscreen covered per rental)
- Protection against theft and graffiti
- Protection against uninsured motorists
- Tyre damage (2 tyres covered per rental)
A Bond of US$500 will be collected at the time of entering into the Rental Contract. This Bond is payable to Apollo by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for US$500.

Bond
For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage, any extra costs will be charged.
Bond rollovers are permitted for StarRV multi hires only within the same Country when the bond is banked.

Full Responsibility
At all times the guest is responsible for:
• Damage caused where the terms of Rental Contract have been breached.
• Damage caused by negligence.
• Damage caused to the Vehicle in any way by part or total water submersion or salt water.
• Damage caused due to a single vehicle roll over.
• Damage caused to the Vehicle by the guest’s wilful conduct.
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the awning, slide out, overhead or underbody of the Vehicle.
• Damage to tyres and windscreens where CDW isn't purchased.
• Damage caused to the plumbing and water systems of the vehicle caused by freezing.

Rates/Terms/Conditions
Are subject to change without notice. 

 

 

Terms of booking on this website 

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you.  If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


Star RV USA Rental Terms for travel between 01-May-2017 and 30-Apr-2018

Important Information About Your Rentals
On arrival you will be required to sign a rental agreement with the operators of Star RV USA. Here is a summary of their terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for Star RV USA.

    * The Supplier means the operator of Star RV USA
    * The Client is also referred to as the hirer (s) or renter (s)

Payment Terms:
A non-refundable deposit will be collected upon confirmation and is deducted from your nominated credit card. Accepted credit cards are Visa and MasterCard (1.95% transaction fee applies).

The remaining balance is to be paid 38 days before pickup. A bond is payable upon arrival as well as an administration fee. The amount payable depends upon your excess reduction options booked with your hire. This amount is deducted from your credit card and is fully refundable when the vehicle is returned and meets the conditions of the Terms and your Rental Contract. Please see the Terms and Conditions for further details.

NOTE: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to USD.

Cancellation Fees
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 63+ nights prior to pick up and 7 nights or more after the booking date - $100 cancellation fee.
If cancelled 62 to 33 nights prior to pick up - 20% of Total Rental plus one way fees (minimum $250)
If cancelled 32 to 18 nights prior to pick up - 50% of Total Rental plus one way fees (minimum $250)
If cancelled 17 nights or less prior to pick up or no show - 100% of Total Rental plus applicable one way fees.

Travel Insurance
We strongly recommend that guests ensure they take out the highest level of Travel Insurance.

Rates Include
- Vehicles less than 6 months old
- Extra Driver Fees
- Standard liability of US$1,500
- Public Liability Insurance
- Easy check out and check in
- Personalised Vehicle Consultation
- Kitchen Equipment*
- Full Water Tank
- Welcome Pack*
- 24 hour Roadside Assistance
- Campground Guides*
- Gas Bottle Exchange Service* for hires of 14 days or more in length
- Taxi Fare from the nearest Airport reimbursed up to US$35 for LAX/LAS/DEN and US$70 for SFO/SEA on the day of pick-up (receipt must be presented for reimbursement)

TravelTab Navigator+ - The Navigator+ includes: 

  • Navigation 
  • Apps (built in games, news, social media, language translation, currency conversion and other convenient travel tools)
  • MyTravelTab Store (exclusive deals on local attractions, events, dining, and shopping) The Navigator+ customizable features*:
  • Wifi Hotspot
  • TravelTab Phone (call and text) *Guest can unlock these features while on hire for an additional cost.


*Valet Service
Guests may visit any Star RV branch while on hire to have their vehicle cleaned and an oil and water check. Guests must call 48 hours prior to arrange this service.

*Welcome Pack
Each vehicle is supplied with a complimentary Star RV Pack for the first night that includes some essential items.

*Kitchen and Personal Kits
Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels.)

*Campground Guides
Each vehicle is supplied with complimentary campground guides.

*Personalized Vehicle Consultation
On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.

Star Pack
- The minimum amount payable per rental segment for the Star Pack is US$1,312.50 – i.e. 10 nights rental.
- The maximum amount payable per rental segment for the Star Pack is US$5,250.00 – i.e. 40 nights rental.
The Star Pack includes: Collision Damage Waiver (Zero Responsibility), Unlimited Miles, One Way Rental Fee, Administration Fees/Taxes on items included in the Star Pack, Bond Admin Fee, Vehicle Preparation Fee, GPS, Colorado Road Safety Fee, Initial set of Toilet Chemicals, Generator Fee, Camp Chairs and Table, and Child Restraints (on request).

Booking Amendments
If you wish to make any changes to your booking the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations:
- Change of date for vehicle pick-up or drop-off
- Change of location (depot) for vehicle pick-up or drop-off
- Change of vehicle category
- Name change
If an amendment is made to the rental dates within 14 nights of collection, no refund will be made if the length of hire is shortened (the rental will be charged at the number of nights originally booked). There is no refund for late pick up or early return of vehicles. A relocation fee may apply if the collection or return location is amended within 14 nights of vehicle pick up or if notification occurs during the hire.

Booking Amendment Fee
The first change only is at no charge. The first change may involve several aspects of the reservation. The second and subsequent changes are at $50 USD per aspect, per change.

Rental Extension
If the guest wishes to extend the rental whilst on hire, they must first obtain authorisation from Star RV Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost of an extended rental must be paid by credit card over the telephone or at a Star Branch immediately on confirmation of the rental extension.
If the guest decides to extend their rental duration (changing the drop-off date) by 2 nights the same flex rate is used that applied on the day when the original booking was made. If the guest chooses to extend by 3 nights or more, the booking change rule applies as outlined above.
Failure to obtain authorisation will result in the guest being charged double the nightly rental rate.

Rental Charges
Rental Charges are calculated on a ‘per night’ basis.

Branch Hours
Star RV branches are open Monday to Friday from 9am to 4.30pm, and Saturday from 9am to 12pm all season except Denver and Seattle which will be closed from the 01 December 2017 to 28 February 2018. Branches will be closed Sundays and the following public holidays:
Memorial Day               29 May 2017
Independence Day      4 July 2017
Labor Day                      4 September 2017
Thanksgiving Day        23 November 2017
Christmas Day             25 December 2017
New Years Day             1 January 2018
*Dates are correct at time of release. Dates subject to change.

Vehicle Collection and Return
Pick-up time is between 12.00noon and 4.00pm Monday to Friday and 9am and 11am Saturday.
Drop off Time is between 9.00am and 11.00am Monday to Saturday.
Additional fees apply outside these hours.

Mileage (Included in the Star Pack)
500 mile packages are available at a cost of US$216. Mileage packages must be prepaid before departure. There is no refund for any unused miles. Excess miles are charged at US$0.48 per mile.

Transfers
Vehicles must be collected and returned to Star RV branches (no airport returns). Taxi fare from the nearest Airport will be reimbursed on the day of pick-up, for up to US$35 for transfers to the Denver, Las Vegas and Los Angeles branches, and up to US$70 to the San Francisco and Seattle branches (receipt must be presented for reimbursement).

Payment at Branches
For security reasons, Star RV will only accept credit card or debit card for rental charges paid on vehicle pick-up or drop off. Cash payments will not be accepted at rental branches. The Bond on the vehicle is only payable at pick-up by credit card.

Administration Fees / Taxes (Included in the Star Pack)
A charge of 10% of the total cost will be levied to cover administration fees, government taxes, duties and other associated costs. Administration fees can be either prepaid or paid at the rental counter on collection of the vehicle. This fee will always apply to the vehicle charge.

Calculation on Administration Fees / Taxes when Star Pack has been selected:
Star Pack includes Administration Fees / Taxes on items included in the Star Pack. This does not include the daily rental charge of the vehicle. For example: Vehicle = $1092, Star Pack = $1365 therefore the 10% Administration Fees / Taxes will be $109.20 (10% of the vehicle charge).

Credit Cards
Star RV only accepts Visa, MasterCard, American Express and Diners Club.

Exchange Rate / Currency Variations
All credit card transactions are conducted in US Dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the guest’s Financial Institution.

Rental Duration
The minimum rental is three nights for rentals commencing during the periods 1 May 2017 to 05 July 2017 and 1 October 2017 to 31 March 2018.
The minimum rental is ten nights for rentals commencing during the period 06 July 2017 to 2 September 2017.
The minimum rental period is seven nights for rentals commencing during 3 September 2017 to 30 September 2017.
Minimum rental periods are subject to change during other peak periods.

One Way Rentals (Included in the Star Pack)
One way rentals are available between all Star RV branches subject to a 7 night minimum rental period. The following one way fees will apply:

 

 

  FROM
LAX SFO LAS DEN SEA
TO LAX 0 250 250 500 500
SFO 250 0 250 500 500
LAS 250 250 0 500 500
DEN 500 500 500 0 500
SEA 250 250 250 500 0

The one way fee is waived for the following:
- From Denver or Las Vegas to Las Vegas, Los Angeles or San Francisco pick-up from 01 May 2017 to 15 May 2017.
- From San Francisco to Los Angeles or Las Vegas pick-up from 01 September 2017 to 30 September 2017.

Driver’s Licence and Minimum Age
A current and full motor vehicle driver’s licence is required to be shown by all drivers at time of pick-up. If the driver’s licence is not in the English language then an international driver’s licence is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s licence must have been held for at least two years and be valid for the whole length of the rental. The original driver’s licence must be shown at time of pick-up when the driver is present.
Drivers must be 21 years of age or over.

Vehicle Preparation Fee (Included in the Star Pack)
A fee of US$200 applies on collection of the vehicle to cover the vehicle preparation and equipment. This includes all pre-cleaning and mechanical servicing, 1st tank of propane gas, 1st set of toilet chemicals and vehicle kit.

Campground Guides
Each vehicle is supplied with complimentary campground guides.

Vehicle Consultation
On pick-up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.

Additional Products:
Camp Chairs (included in the Star Pack) - US$10 each per rental
Camp Table (included in the Star Pack) - US$20 per rental
GPS (included in the Star Pack) - US$10 per night (max US$100 per rental)
Generator Use (included in the Star Pack) - US$3 per hour as determined by an installed running time meter
Generator Package - US$5 per night for unlimited use
Baby Seats (included in the Star Pack) - US$40 each per rental. Please refer to the Star RV child restraints policy for full details.
Booster Seats (included in the Star Pack) - US$40 each per rental. Please refer to the Star RV child restraints policy for full details.
First Aid Kits - A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the guest and a US$50 fee is charged when the vehicle is returned.
Toilet Chemicals - US$2.50 each
• Additional products may be offered on pick up.

Child Restraints
Guidelines for the safe travel of children

 

 

 

 

Vehicle Option 1: 1 Baby Seat & 1 Booster Seat Option 2: 2 Baby Seats Option 3: 2 Booster Seats No Child Restraints allowed
Saturn X X X                 X
Taurus X  
Tucana X  
Cygnus X  
Perseus X  

 

 

 

Which Child
Restraint?
Not Permitted
to travel in vehicles
Baby Seats
(Anchor Point required)
Booster Seats
(High backed versions do not
require an anchor point)
No Restraints
(No restraints required)
Age 0 to 24 months 2 to 4 years 4 to 8 years
(must be over 18kg & 102cm)
8 years or older
(must be over 145cm)

 


Multiple Rentals
Consecutive Motorhome/Campervan rentals can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Australia and New Zealand on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick-up of a new vehicle occurs on the same day then a night each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions. This discount does not apply to completed bookings.

Travel Restrictions
StarRV reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. The Saturn RV is not available in Denver, Seattle, New York and Orlando.

Death Valley:
Vehicles are not allowed to operate in Death Valley during 15 May to 15 September due to extremely high temperatures which can cause system failures. At other times guests visit these areas at their own risk and are thus responsible for all recovery and other charges. During certain periods these areas are not habitable and could pose a danger to the driver and passengers.

Mexico, Alaska, Yukon and Northwest Territories & Newfoundland:
Travel to Mexico, Alaska, Yukon and Northwest Territories & Newfoundland is strictly prohibited.

Manhattan:
Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels.

Peak Season Surcharge
When a rental commences between the 16th August 2017 to the 2nd September 2017, an additional surcharge os US$500 will automatically apply.

Burning Man Festival (28th August 2017 to 4th September 2017)
An additional surcharge will apply for any rental travelling to Burning Man.
Pick-ups on or after the 16th August 2017 - The additional surcharge of US$750 will apply for any pick-ups from San Francisco and US$450 will apply for any pick-ups from any other location for travel.
Pick-ups on or before the 15th August 2017 - The additional surcharge of US$1250 will apply for any pick-ups from San Francisco and US$950 will apply for any pick-ups from any other location for travel.
Intention to travel to Burning Man must be advised at the time of booking.
*Dates are correct at time of release. Dates subject to change.

Burning Man Festival (27th August 2018 to 3rd September 2018)

An additional surcharge of US$1250 will apply for any pick-ups from San Francisco and US$950 will apply for any pick-ups from any other location for travel to the Burning Man Festival. Intention to travel to Burning Man must be advised at the time of booking. * Dates are correct at the time of release. Dates are subject to change.

Colorado Road Safety Fee (Included in the Star Pack)
A surcharge of US$2 per night (maximum US$90 per booking) applies to all rentals picking up from the Denver branch.

Change of Drop Off Destination
If the guest wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from the Star RV Head Office. Subject to the change being approved, a minimum additional charge of US$700 will apply.

Winterization
All motorhomes must be winterized when travelling in freezing conditions. This includes the water pipes, toilet, fresh water tanks, sinks, shower, water filter, water heater and all holding tanks. Winterization requires that the water be drained from the fresh water tank, water pipes, water filter, water heater and all waste tanks.
Once the vehicle is winterized, no water can be put into the fresh water tank and it cannot be hooked up to the city water supply. Therefore, no water is available in the motorhome. The toilet can be used only if non-toxic RV antifreeze is used to manually rinse and flush.
Vehicles picking up from a branch where the temperature is 35 degrees Fahrenheit or below will be winterized.

It is the renters’ responsibility to have the vehicle winterized while on a trip at his/her owns expense should the weather conditions require.
The renter is also financially responsible for having the vehicle re-winterized on the return trip if the vehicle was winterized at the time of pick-up.
A US$150 re-winterization fee will be charged by Apollo Motorhome Holidays if the vehicle is returned non-winterized when the temperature is 35 degrees Fahrenheit or below.
The renter will be fully responsible for any damages to the plumbing and water systems caused by freezing during their trips.

Repairs
Although Star RV vehicles are late model vehicles, small repairs may be required. Repairs up to US$100 may be affected without authorisation and will be reimbursed unless the damage is caused by the guest. For amounts over US$100, Star RV will need to be informed in advance. All vehicles are covered for 24hr emergency roadside assistance.

Infringements and Administration Fees
Star RV reserves the right to charge the guest for any speeding, toll way or parking fines incurred by the guest whilst on hire. In addition to these costs, Star RV reserves the right to charge for associated administration costs for processing the fines (irrespective of excess). An administration fee of US$75 per fine will be applicable.

PlatePass – Apollo has partnered with PlatePass to provide electronic tolling for our guests. Save the hassle of stopping for tolls or figuring out how to pay for tollways that have converted to All Electronic Tolling. Simply add the PlatePass option for $5.99 per day (max 10 nights) plus toll costs to avoid the hassle.

Change Of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, Star RV reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the guest to a refund.

Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.

Powered Site Bookings
Powered sites can be difficult to manage during high season. Star RV recommends guests make a reservation for at least a 31ft vehicle, irrespective as to the size of the motorhome reserved, to avoid problems due to possible upgrades.

Voluntary Downgrade
Should the guest decide to take a lesser vehicle than booked they will not be entitled to any refund.

Limit of Liability
In the event of no alternative vehicle being available to the guest, Star RV’s liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the guest) the remainder of the hire period.

Important
Star RV reserves the right to refuse any rental at our discretion.

Animals
Service dogs are permitted to travel in our vehicles with prior permission from Star RV. No other animals are permitted in our vehicles.

Smoking
Smoking is not allowed in our vehicles.


PROTECTION PACKAGE

Public Liability Insurance:
Public liability insurance is included in the nightly rental rate. Star RV is insured for damages to third parties and/or their property. The public liability insurance that covers the registered drivers is only up to the statutory limit as stipulated by law of the State you are in at the time. This insurance amount is normally very low.

Supplemental Liability Insurance (SLI)
Optional SLI provides guests with an increased limit of liability protection for 3rd party damage claims up to US$1 million. Pricing available at pick-up.

Standard Liability
The guest is responsible up to the amount of US$1,500 for the cost of damage to the rented Vehicle. The guest is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Star RV, not at the completion of the rental Period. In addition to the Liability an administration fee of US$75 will be charged per claim.
Star RV’s rental charge includes a Standard Liability of US$1,500.
A Bond of US$1,500 will be collected at the time of entering into the Rental Contract. The US$1,500 will be debited to the credit card account immediately. An administration fee of US$30 applies.

Collision Damage Waiver (CDW) – (Included in the Star Pack)
A US$0 (zero) responsibility applies. This option can be purchased by paying to Star RV US$20 per night.
- The maximum amount payable for this option per rental is US$800 (40 nights rental).
- The minimum amount payable for this option per rental will be based on the minimum rental period applicable for the particular rental (e.g. 7 nights for rentals during the high season).

CDW protects against:
- Accidental damages
- Windscreen (1 windscreen covered per rental)
- Protection against theft and graffiti
- Protection against uninsured motorists
- Tyre damage (2 tyres covered per rental)
A Bond of US$500 will be collected at the time of entering into the Rental Contract. This Bond is payable to Apollo by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for US$500.

Bond
For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage, any extra costs will be charged.
Bond rollovers are permitted for StarRV multi hires only within the same Country when the bond is banked.

Full Responsibility
At all times the guest is responsible for:
• Damage caused where the terms of Rental Contract have been breached.
• Damage caused by negligence.
• Damage caused to the Vehicle in any way by part or total water submersion or salt water.
• Damage caused due to a single vehicle roll over.
• Damage caused to the Vehicle by the guest’s wilful conduct.
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the awning, slide out, overhead or underbody of the Vehicle.
• Damage to tyres and windscreens where CDW isn't purchased.
• Damage caused to the plumbing and water systems of the vehicle caused by freezing.

Rates/Terms/Conditions
Are subject to change without notice. 

 

 

Terms of booking on this website 

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you.  If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


Star RV USA Insurance

PROTECTION PACKAGE

Public Liability Insurance:
Public liability insurance is included in the nightly rental rate. Star RV is insured for damages to third parties and/or their property. The public liability insurance that covers the registered drivers is only up to the statutory limit as stipulated by law of the State you are in at the time. This insurance amount is normally very low.

Supplemental Liability Insurance (SLI) - US$14 per night
Optional SLI provides guests with an increased limit of liability protection for 3rd party damage claims up to US$1 million.

Standard Liability
The guest is responsible up to the amount of US$1,500 for the cost of damage to the rented Vehicle. The guest is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Star RV, not at the completion of the rental Period. In addition to the Liability an administration fee of US$75 will be charged per claim.
Star RV’s rental charge includes a Standard Liability of US$1,500.
A Bond of US$1,500 will be collected at the time of entering into the Rental Contract. The US$1,500 will be debited to the credit card account immediately. An administration fee of US$30 applies.

Collision Damage Waiver (CDW) – (Included in the Star Pack)
A US$0 (zero) responsibility applies. This option can be purchased by paying to Star RV US$20 per night.
- The maximum amount payable for this option per rental is US$800 (40 nights rental).
- The minimum amount payable for this option per rental will be based on the minimum rental period applicable for the particular rental (e.g. 7 nights for rentals during the high season).

CDW protects against:
- Accidental damages
- Windscreen (1 windscreen covered per rental)
- Protection against theft and graffiti
- Protection against uninsured motorists
- Tyre damage (2 tyres covered per rental)
A Bond of US$500 will be collected at the time of entering into the Rental Contract. This Bond is payable to Apollo by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for US$500.

Bond
For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage, any extra costs will be charged.
Bond rollovers are permitted for StarRV multi hires only within the same Country when the bond is banked.

Full Responsibility
At all times the guest is responsible for:
• Damage caused where the terms of Rental Contract have been breached.
• Damage caused by negligence.
• Damage caused to the Vehicle in any way by part or total water submersion or salt water.
• Damage caused due to a single vehicle roll over.
• Damage caused to the Vehicle by the guest’s wilful conduct.
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the awning, slide out, overhead or underbody of the Vehicle.
• Damage to tyres and windscreens when CDW is not purchased.
• Damage caused to the plumbing and water systems of the vehicle caused by freezing.

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